Saiful Arfin Azad
Senior Team Lead (Operations) – US Healthcare
Bengaluru
Summary
Experienced healthcare operations leader with 9.2 years in US medical coding & billing, quality control, and team management. Proven track record in driving process improvements, ensuring coding accuracy, and meeting client SLAs. Skilled in ICD-10, audit management, and cross-functional collaboration to deliver consistent operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Team Lead (Operations) – US Healthcare
Omega Healthcare
06.2021 - Current
- Lead a team of 25 coders, ensuring SLA adherence and high-quality output.
- Monitor team performance via dashboards to track delivery, accuracy, and compliance.
- Manage shrinkage, attrition, and resource allocation to maintain team efficiency.
- Apply expertise in medical terminology and ICD-10 coding for accurate form preparation.
- Resolve patient queries using clinical documentation and condition code knowledge.
- Review medical records to ensure accurate coding and billing.
- Ensure compliance with payer policies to support reimbursement and prevent denials.
- Manage client communication through weekly calls and prompt email responses, ensuring alignment on deliverables and issue resolution.
Quality Control Team Lead
Omega Healthcare
07.2020 - 05.2021
- Led a team of 25 quality analysts, ensuring timely task completion and SLA adherence.
- Assigned workloads and tracked daily progress to meet delivery targets.
- Analyzed quality trends through data projection and reporting.
Published RCA reports to identify and address recurring quality issues. - Allocated coding tasks based on financial class and individual coder strengths.
- Consolidated and shared daily quality reports with stakeholders.
- Delivered weekly progress reports to internal and external teams.
- Coordinated with training teams to arrange refresher or corrective training as needed.
Quality Analyst
Omega Healthcare
06.2018 - 07.2020
- Audited processed claims using DPU method to identify errors.
- Published daily RCA reports to track recurring issues.
- Provided feedback to improve coder accuracy.
- Worked with training team to address error trends.
Trainee – Initial Billing & Coding
Omega Healthcare
02.2016 - 05.2018
- Handled medical billing and coding for US clients.
- Created and merged patient accounts.
- Verified payers using PayerLogic and similar tools.
- Identified correct modifiers and mileage codes.
- Reviewed records to determine LOS and CMS/ICD-10 codes.
Education
M.A - Political Science
Rabindra Bharati University
01.2011
B.A - Political Science
North Bengal University
01.2009
Skills
- Lean Six Sigma
- RCM
- Revenue Cycle Management
- Team Leading
- US Healthcare
- ICD-10 Condition Code
- Escalation Management
- SLA Management
- Capacity Planning
- SOP Preparation
- Feedback Management
- Denial Management
- Rejection Analysis
- Flow Charts
Certification
Lean Six Sigma Green Belt - Certified
Timeline
Senior Team Lead (Operations) – US Healthcare
Omega Healthcare
06.2021 - Current
Quality Control Team Lead
Omega Healthcare
07.2020 - 05.2021
Quality Analyst
Omega Healthcare
06.2018 - 07.2020
Trainee – Initial Billing & Coding
Omega Healthcare
02.2016 - 05.2018
M.A - Political Science
Rabindra Bharati University
B.A - Political Science
North Bengal University
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