Saigeetha Anbhuraja
Technical Consultant/ Part time Tutor
Bangalore
Summary
Thorough experience in Technical Consultant and Functional Consultant. Have the technical expertise and capabilities needed to translate those requirements into a functional system. Specializes in client satisfaction and business to business support.
Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students and Parents.
Overview
8
8
years of professional experience
5
5
Language
Work History
Technical Consultant
SAP Concur Pvt Ltd
Bangalore
2021.06 - Current
- Analyze the client's technical needs and requirements to identify potential issues and opportunities for improvement
- Develop customized technical solutions to address client challenges and requirements
- Create detailed project plans and technical specifications for proposed solutions
- Install, configure, and integrate hardware and software solutions
- Oversee the deployment of technical systems, ensuring they meet the client's objectives
- Collaborate with cross-functional teams to implement solutions effectively
- Provide training to clients or internal teams on the use and maintenance of technical solutions
- Create documentation, manuals, and user guides to assist with system usage
- Provide ongoing technical support and troubleshoot issues as they arise
- Perform system updates, upgrades, and maintenance to ensure optimal performance
- Monitor system health and security to identify and mitigate potential risks
- Client Relationship Management:
- Build and maintain strong client relationships, ensuring client satisfaction and retention
- Act as a trusted advisor, offering technical expertise and guidance
- Manage technical projects, including scope, budget, and timeline
- Coordinate project activities and teams to ensure successful project delivery
- Stay up-to-date with industry trends and emerging technologies
- Research and evaluate new technical solutions for potential implementation
- Analyze and resolve technical issues and challenges that may arise during project implementation or maintenance.
- Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders
- Utilize data analysis and analytics tools to draw insights and make data-driven recommendations
- Also have experience in working with sql to run query on database
- Maintain detailed records of project progress and outcomes
- Provide regular status reports to clients and management.
Integration Consultant
SAP Concur Pvt Ltd
Bangalore
2018.08 - 2021.05
- Configure systems, provide data integration and migration for project deliverables
- Understand and analyze customer requirements and apply best practice methods
- Provide validation of configured systems, data integration and migrations
- Provide technical expertise including application installation, infrastructure consulting, and database knowledge and customer service
- Advise customers on validation approaches
- Conduct presentations, workshops, and meetings with customers
- Prepare well written and concise technical documentation
- Training users and administrators
- Mentoring and coaching customers and team members
- Consultant helps in handling case management process on logging, prioritization, tracking, routing cases and closing cases by providing resolutions
- Tracking of cases from Opening to Closure, with timely communication to client
- Managing the notifications for scheduled outage notifications for planned outages or maintenance during the weekends
- Work with R&D, Configurations team when needed
- Understand the Concur configurations from the implementation phase and troubleshoot the configurational issues
- Assisting the desk with reducing our open volume by following up cases with Clients ASC
- Weekend floor management as back-up TL/SME to deliver all services and their deliverables as mentioned in the SLA/contract/purchase Order
- Work with SQL script to find the data in the database
- As been one of the top performers in Productivity and CES
- Worked on various projects for improvement of the team performance like Advisory team, CES drive, KCS backup couch, Risk Management
- As I am the resource for Expense pay product group but also cross trained on multiple product group
- Helped in training and mentoring the new joinees.
TECHNICAL ENGINEER REP II”, Technical engineer II
DXC Technology Pvt Limited, HEWLETT PACKARD ENTERPRISE Private Limited
Bangalore
2016.11 - 2018.08
- Technical assistance professional with thorough knowledge on operating systems, hardware, desktop peripherals and IT Networking System
- Intricate product and remote application support, troubleshoot login, hardware and network related Technical Assistance (Level 2)
- To call back the users and provide resolutions / workarounds for the technical issues of critical severity and major priority
- To provide floor support and help the L1 agents in providing resolutions and with the process knowledge and mentor them in speeding up with the organizational process and flow
- Displayed courtesy and strong interpersonal skills with all end user interactions
- Develop and implement process improvements for efficiency gains
- Trained new employees and explain protocols clearly and efficiently
- Ability to work flexibly under various shifts and also to work without supervision and capable of taking initiative and provide succour support
- Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift and Net Promoter score (NPS)
- Referred difficult issues to upper management while maintaining positive rapport with end user
- Efficient analytical, problem solving and multi-tasking abilities
- Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions
- Worked with End users having data connectivity issues on various devices
- Issued license codes to new and existing end users with appropriate software deployments to respective machines and also guided through the installation process
- Customer Service Oriented – Supported customers with online placement of orders in Company Service Portals along with Software deployments, Service management, User account related, Desktop operation queries and Active Directory related.
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Trained and mentored junior engineers, providing guidance and direction.
Contractor, TECHNICAL ENGINEER
HEWLETT PACKARD Global Soft Private Limited
Bangalore
2015.11 - 2016.11
- Maintained composure and patience in face of difficult customer situations
- Technical Professional with sound knowledge on Customer Query handling tools related to sales Force and other desktop and Network Related Queries
- Displayed courtesy and strong interpersonal skills with all end user interactions
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Assist management with scheduling, service protocol improvements, and quality assurance
- Processed inbound and outbound technical support calls at a 20% faster rate than team average
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Efficient analytical, problem solving and multi-tasking abilities
- Managed base level IT support to end user
- Informed end users about issue resolution progress
- Professional Achievements:
- Been awarded as best teacher in the institute while working as part time while studying
- In HP and DXC, I was recognized for being able to resolve the customer issues efficiently and increase the CSAT’s for the desk
- I was recognized for being a “Quality Performer” multiple times
- I was recognized as a multi tasker
- I was recognized as the most cheerful person in the process
- I have been more than once part of a team that was applauded and congratulated across my competency for achieving a >99% score!
- I was recognized as a best employee in quarters for 2019 to 2023 in SAP Concur.
Part time Tutor
Freelancer
Bangalore , Karnataka
2015.08 - Current
- Teach one to one both online and offline students.
- Take classes from 1st grade to Pre- University.
- Have been teaching subjects like Math, Science (Biology, Chemistry & Physics), Social science, English.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Helped students explore concepts with engaging, learning-focused activities.
Education
10th - undefined
SREE CAUVERY HIGH SCHOOL
2009-04
12th - undefined
JYOTHI NIVAS PU COLLEGE
2011-04
B.E - Telecommunication Engineering
VEMANA INSTITUTE OF TECHNOLOGY
Visvesvaraya Technological University
2015-04
P.G.D.M - Operations Management
IMT Gaziabad
Current
Skills
- Excellent problem solving and analytical skills
- Very strong group presentation skills
- Dedicated to finding ways to offer premium customer service
- Reliable employee who can work as many hours per week as necessary
- Excellent team player and strong individual worker
- Project Management
- Data Analysis
- Client Relationship Management
- Problem-Solving
Additional Information
Pursuing PGDM and preparing for PMP Certification currently.
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteHybridRemoteTimeline
Technical Consultant
SAP Concur Pvt Ltd
2021.06 - Current
Integration Consultant
SAP Concur Pvt Ltd
2018.08 - 2021.05
TECHNICAL ENGINEER REP II”, Technical engineer II
DXC Technology Pvt Limited, HEWLETT PACKARD ENTERPRISE Private Limited
2016.11 - 2018.08
Contractor, TECHNICAL ENGINEER
HEWLETT PACKARD Global Soft Private Limited
2015.11 - 2016.11
Part time Tutor
Freelancer
2015.08 - Current
10th - undefined
SREE CAUVERY HIGH SCHOOL
12th - undefined
JYOTHI NIVAS PU COLLEGE
B.E - Telecommunication Engineering
VEMANA INSTITUTE OF TECHNOLOGY
Visvesvaraya Technological University
P.G.D.M - Operations Management
IMT Gaziabad
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