Sai Hruday Namana
Assistant Manager (Branch Operations)
Hyderabad
Summary
Enterprising Branch Operations officer successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change
Overview
2
2
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Assistant Manager -Branch Operations
ESAF Small Finance Bank
Hyderabad
09.2021 - Current
- Assists manager in efforts to reach profit, performance, and customer service goals
- Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers
- Coordinates communication with branch staff
- Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures
- Oversees and assists with the preparation of all branch reports for approval by the manager
- Attends and participates in periodic staff meetings.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
PGDM - Marketing & Operations, Marketing, Operations Management
Kirloskar Institute of Advanced Management Studies
06.2019 - 05.2021
B. Tech - Mechanical & Automobile Engineering, Mechanical Engineering, Automobile Engineering
K L University
07.2014 - 05.2018
Intermediate (MPC) - undefined
Narayana Jr college
07.2012 - 05.2014
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Viswakavi E.M Public School, SSC
07.2011 - 05.2012
Skills
MS Word
undefinedAffiliations
- Marketing in digital world, Brand Management & B2B from COURSERA
- Received certification as a member for organizing the marketing quiz during college fest.
INTERNSHIP
Outlook Group
Apr 2020 - Jun 2020
- In Outlook Group, i used to work as sales representative intern where my day to day job includes filtering data using Excel, calling targeted customers and selling them the Outlook Magazine based upon their needs.
- During this period i have accomplished the given tasks by reaching the target assigned to me on time
Oil & Natural Gas Corporation (ONGC)
Mar 2016 - Jun 2016
- During this period, I have worked in the ONGC in the base floor as intern where my daily tasks includes working on production and maintenance of Drawworks
Timeline
Assistant Manager -Branch Operations
ESAF Small Finance Bank
09.2021 - Current
PGDM - Marketing & Operations, Marketing, Operations Management
Kirloskar Institute of Advanced Management Studies
06.2019 - 05.2021
B. Tech - Mechanical & Automobile Engineering, Mechanical Engineering, Automobile Engineering
K L University
07.2014 - 05.2018
Intermediate (MPC) - undefined
Narayana Jr college
07.2012 - 05.2014
undefined
Viswakavi E.M Public School, SSC
07.2011 - 05.2012
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