SAI JYOTHSNA RANI LEKKALA

Detail-oriented and analytical professional with a background as a Process Associate in customer support, seeking a challenging role in the field of finance, audit to leverage my skills in data analysis, attention to detail, and process improvement.

Dedicated professional with 2+ years of experience in customer support role, demonstrating strong problem-solving skills and a commitment to process efficiency. Proven ability to analyze data and identify areas for improvement. Adept at communicating complex information effectively. Created process-related documentation. Have been consistently achieving 98% and above internal and external quality work for the improvement of a business process, function, or procedure to improve overall outcomes.

• Collaborated with the audit team on a project to streamline internal processes, resulting in improved compliance and reduced errors.
• Recognized for outstanding attention to detail and accuracy in handling customer data.
• Have always been proactive in identifying and addressing common customer issues, reducing the number of escalations.