SAI JYOTHSNA RANI LEKKALA
Hyderabad
Summary
Detail-oriented and analytical professional with a background as a Process Associate in customer support, seeking a challenging role in the field of finance, audit to leverage my skills in data analysis, attention to detail, and process improvement.
Dedicated professional with 2+ years of experience in customer support role, demonstrating strong problem-solving skills and a commitment to process efficiency. Proven ability to analyze data and identify areas for improvement. Adept at communicating complex information effectively. Created process-related documentation. Have been consistently achieving 98% and above internal and external quality work for the improvement of a business process, function, or procedure to improve overall outcomes.
Overview
3
3
years of professional experience
Work History
Process Specialist
Energy Tech Global
04.2024 - Current
- Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
- Analyzed and interpreted financial data to inform business decisions.
- Implemented lean manufacturing principles to minimize waste and maximize efficiency within production lines.
- Developed financial strategies to optimize use of capital and resources.
Process Associate
Energy tech Global
08.2021 - 03.2024
- Collaborated with cross-functional teams to improve customer support processes, increasing efficiency
- Conducted data analysis to identify patterns and trends in customer inquiries, leading to the implementation of targeted solutions
- Assisted in the development and implementation of training programs for new support team members, ensuring a consistent and high-quality customer service experience
- Maintained accurate records and documentation of customer interactions, facilitating smooth communication between departments.
Education
B.COM Generals - Commerce
Bhavans Vivekananda College
Intermediate - MEC
Bhavans Sri Aurobindo Junior College
7th to 10th Grade - undefined
Xavier Memorial High School
1st to 6th grade - undefined
Kennedy Vidya Bhavan High School
Skills
Microsoft Office
Multitasking
Relationship management
Ability to Work Under Pressure
Creativity
Critical thinking and problem solving
Team Collaboration
Time Management
Accomplishments
- Collaborated with the audit team on a project to streamline internal processes, resulting in improved compliance and reduced errors.
- Recognized for outstanding attention to detail and accuracy in handling customer data.
- Have always been proactive in identifying and addressing common customer issues, reducing the number of escalations.
Timeline
Process Specialist
Energy Tech Global
04.2024 - Current
Process Associate
Energy tech Global
08.2021 - 03.2024
B.COM Generals - Commerce
Bhavans Vivekananda College
Intermediate - MEC
Bhavans Sri Aurobindo Junior College
7th to 10th Grade - undefined
Xavier Memorial High School
1st to 6th grade - undefined
Kennedy Vidya Bhavan High School