Saikat Chowdhury

• Led end-to-end business excellence projects, including strategy creation and operational execution for complex engineering projects, directly contributing to supply chain and process improvement initiatives.
• Managed cross-functional teams to deliver high-impact solutions, enhancing product quality, and customer satisfaction. Applied Lean Six Sigma methodologies to identify and resolve defects in supply chain processes.
• Built a data-oriented culture by implementing metrics-driven performance tracking and automation opportunities, ensuring alignment with strategic business goals.
• Successfully managed stakeholder communications across business and technical teams, influencing decisions up to senior leadership levels.

Key Achievements:

• Spearheaded multiple defect reduction initiatives, directly impacting product availability, and customer satisfaction.
• Developed and implemented high-impact business processes that enhanced operational efficiency and scaled across multiple global markets.

• Drove strategic programs to enhance customer experience and operational excellence, focusing on process optimization and supply chain management.
• Led initiatives to define program objectives, set measurable goals, and analyze performance data to drive continuous improvement.
• Managed stakeholder relationships across various functions, including technology, operations, and business, ensuring effective communication of project milestones and outcomes.

Key Achievements:

• Increased CSAT from 73% to 85% within four months by implementing process enhancements targeting customer experience pain points.
• Developed SOPs and KPIs that standardized operations, driving significant improvements in customer service and process efficiency.

• Managed large-scale projects across Pan India, focusing on supply chain optimization and quality assurance.
• Led cross-functional teams to develop and implement process SOPs, audit frameworks, and CAPA measures, significantly reducing operational defects and enhancing service levels.
• Improved stakeholder engagement and influenced key decisions on customer-facing processes, aligning operations with business objectives.

• Increased machine up time & equipment reliability by planning preventive, corrective & troubleshooting maintenance and testing of all plant instrument process monitoring & control protective equipment
• Successfully identified areas of obstruction / breakdowns and took steps to rectify the equipment through application of troubleshooting tools, process improvement and prescriptive analytics.