Sai Kiran Kumar Thippani
Front Office Manager
Rajahmundry
Summary
Dynamic Front Office Manager with a proven track record in guest relations and team management. Expertise in resolving guest complaints, implementing effective training programs, and overseeing accurate financial transactions to enhance customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Laven Hotels Private Limited
03.2018 - Current
- Resolved guest complaints professionally, fostering positive relationships that encouraged repeat business.
- Implemented staff training programs, enhancing employee performance and strengthening team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Implemented staff training programs, improving employee performance and team cohesion.
- Managed reservation inquiries across phone/email/web platforms, maximizing occupancy rates.
Kitchen Supervisor
Madhura Family Restaurant
02.2015 - 02.2018
- Oversaw food preparation, production, and plating to ensure adherence to quality standards.
- Managed inventory and controlled food costs to maintain budget compliance.
- Controlled food costs and managed inventory.
- Trained new team members on kitchen procedures, safety protocols, and company standards to ensure operational consistency.
Education
Bachelor of Science - Mathematics, Physics, Chemistry
MATS University
Raipur, India 04.2001 -
Intermediate Certificate - Mathematics, Physics, Chemistry
Pragati Junior College
Rajahmundry, India 04.2001 -
Skills
Guest relations
Customer service
Team management
Operational procedures
Documentation and control
Microsoft Office Suite
Timeline
Front Office Manager
Laven Hotels Private Limited
03.2018 - Current
Kitchen Supervisor
Madhura Family Restaurant
02.2015 - 02.2018
Bachelor of Science - Mathematics, Physics, Chemistry
MATS University
04.2001 -
Intermediate Certificate - Mathematics, Physics, Chemistry
Pragati Junior College
04.2001 -