Saleseforce Administration
Sai Krishna Boddu
CRM Lead Analyst - Saleseforce
Hyderabad,TG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
CRM Lead Analyst
Deloitte on Payroll of Magna InfoTech, Quess It Staffing
Hyderabad, TG
04.2021 - Current
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Performing the data cleansing activities to ensure the data updated
- Organized primary and secondary research activities and quality checks as per the requirements.
- Presenting monthly and weekly reports to the stakeholders.
Assistant Sales Manager
Tamara Leisure Experience Pvt Ltd
Bengaluru, Karnataka
02.2020 - 08.2020
- For centralized sales process along with CRM support.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Managed and developed sales team.
Sr Reservation and Sales Associate
ITC, Pvt Ltd
IMT Manesar Gurgoan, Haryana
05.2019 - 02.2020
- Hotels centralized reservation system along with GDS and OTA reservations
- Handling the calls and customer query's offering the quotations and converting the leads in to bookings.
- Customer support activities cancellations and modifications and refund processing.
Reservations Executive
Sipcot Novotel Chennai, Accor Group
Chennai, TN
12.2018 - 03.2019
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Reservations and Sales Associate
ITC Centralized Reservation System, On payroll of Praxis Services Pvt Ltd
IMT Manesar, Haryana
09.2017 - 11.2018
- Attending to customer queries through calls and emails giving quotations and converting the leads in to bookings.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Reservation Executive
Hotel Southern
New Delhi, New Delhi
03.2016 - 08.2017
- Created daily floor sheets outlining reservations.
- Maximized revenue by turning simple inquiries into reservations.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Negotiated group rates with hotels to meet budget and client requirements.
Project Worker
Best Western Ashoka
Hyderabad, TG
06.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
MBA - Hotel Management and Tourism
SUN International Institute of Technology And Management
Visakhapatnam 06.2014 - 03.2017
B.com - Taxation
Pavithra Degree College
Macilipatnam 06.2011 - 03.2014
Intermediate - CEC
Pavithra Junior College
Machilipatnam 06.2008 - 03.2011
S.S.C - SSC
Z.P.H School Pedana, Board of Secondary
Pedana 06.2007 - 06.2008
Skills
Lead Generation Programs
Leadership and team building
CRM proficiency
Data formatting
Data validation
Data quality assurance processes
Data analysis
Workflow Analysis
Software
Advanced Excel
Ms Office
Timeline
CRM Lead Analyst
Deloitte on Payroll of Magna InfoTech, Quess It Staffing
04.2021 - Current
Assistant Sales Manager
Tamara Leisure Experience Pvt Ltd
02.2020 - 08.2020
Sr Reservation and Sales Associate
ITC, Pvt Ltd
05.2019 - 02.2020
Reservations Executive
Sipcot Novotel Chennai, Accor Group
12.2018 - 03.2019
Reservations and Sales Associate
ITC Centralized Reservation System, On payroll of Praxis Services Pvt Ltd
09.2017 - 11.2018
Reservation Executive
Hotel Southern
03.2016 - 08.2017
Project Worker
Best Western Ashoka
06.2015 - 01.2016
MBA - Hotel Management and Tourism
SUN International Institute of Technology And Management
06.2014 - 03.2017
B.com - Taxation
Pavithra Degree College
06.2011 - 03.2014
Intermediate - CEC
Pavithra Junior College
06.2008 - 03.2011
S.S.C - SSC
Z.P.H School Pedana, Board of Secondary
06.2007 - 06.2008