Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
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Sai Krishna Bontalakoti

Sai Krishna Bontalakoti

Visakhapatnam

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Seller Partner Support Associate

Amazon India Pvt Ltd
Hyderabad
08.2022 - 05.2023
  • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Advisor I, Chat Support

Concentrix Daksh Services India Pvt. Ltd
Visakhapatnam
04.2021 - 04.2022
  • Achieved and maintained predefined performance metrics goals such as customer satisfaction, quality, productivity, first contact resolution and attendance.
  • Greeted customers to determine wants or needs.
  • Provided information about promotions, offers and membership plans to help drive high customer retention.
  • Maintained positive, professional demeanor by portraying company in positive light.

Education

B.Tech - Mechanical Engineering

Visakha Technical Campus
Visakhapatnam, Andhra Pradesh
11.2020

Skills

  • MS Office, MySQL
  • Excellent communication & problem-solving skills
  • Support Help-desk knowledge
  • Knowledge of Windows OS
  • Customer Support Knowledge
  • Product Knowledge
  • Documentation and Reporting
  • Positive Customer Engagement
  • Engaging With Diverse Customers
  • Adaptable and Flexible

Accomplishments

  • Recognized as Employee of the 2022 for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.

Languages

Telugu
First Language
English
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer

Timeline

Seller Partner Support Associate

Amazon India Pvt Ltd
08.2022 - 05.2023

Advisor I, Chat Support

Concentrix Daksh Services India Pvt. Ltd
04.2021 - 04.2022

B.Tech - Mechanical Engineering

Visakha Technical Campus

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Sai Krishna Bontalakoti