Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Languages
Timeline
Generic

Saikumar Patangay

Hyderabad

Summary

Dynamic Support Engineer with a proven track record of same, excelling in troubleshooting and performance monitoring. Proficient in SQL and Python, I leverage analytical skills to resolve complex issues efficiently. Committed to delivering exceptional customer service, I consistently achieve high satisfaction ratings while collaborating effectively with cross-functional teams.

Overview

3
3
years of professional experience

Work History

Senior Support Associate

Sutherland
India
11.2024 - Current
  • Help user with there booking queries on Airbnb
  • Give the user rebooking assistance if the reservation is cancelled in 48 hours of the check-in
  • Help user with payments and payouts concern and give them ETA and payment reference number for same
  • Assist user in cancellation/modification of the reservation convey the cancellation and modification fees
  • Escalate the case to relevant team as required by the process
  • Make sure to attain exceptional customer service and receieve 100% NPS
  • Maintain data privacy by completely authenticating the user before giving any assistance

Senior Technical Specialist

Vodafone Shared Services
Ahmedabad
07.2023 - 01.2024
  • Help user resolve the technical issues pertaining to broadband.
  • Analyze and understand the root cause and help the user resolve the issue over the call
  • Test the functioning and health of broadband service provided to user using the internal tools.
  • Assist your with billing concern,change of plan, upgradation or deactivation.
  • Make sure user issue is resolved on first call no case with same issue to be opened in next 14 days
  • Provide satisfactory customer service and retain the user by giving discounts for upcoming plan.

Technical Support Associate

Amphora
Hyderabad
05.2022 - 04.2023
  • Monitor applications and services in production for performance and reliability.
  • Perform root cause analysis (RCA) for recurring issues.
  • Troubleshoot and resolve runtime issues, bugs, and application errors.
  • Work with logs and monitoring tools to diagnose problems.
  • Collaborate with developers and QAs to push fixes and enhancements.
  • Provide on-call or rotational support, including after-hours when needed.

Education

Bachelor of Technology - Engineering Technology

Lords Engg College
Hyderabad
07.2020

Skills

  • SQL
  • Python
  • Java
  • Azure
  • HTML
  • CSS
  • windows/mac troubleshooting

Accomplishments

  • IBM Data Analyst by Coursera, 03/01/22, 04/30/22, Worked on variety of data sources, project scenarios and various data analysis tools including Excel, SQL, Python and Jupyter notebook with gaining in data manipulation, data analysis and data visualization.
  • SQL (Intermediate) Certificate from HackerRank, 03/01/22, 03/31/22, Achieved intermediate level certificate in SQL coding from HackerRank platform.
  • Master Python Programming: The Complete Python Bootcamp 2022, 02/01/22, 02/28/22, Achieved certificate in Python programming course from Udemy.
  • Azure Data Engineer Udemy Course, Covered topics of PySpark and Unity Catalog, worked on a Formula 1 project wherein ingested raw data, performed requisite transformation and uploaded to processed data using Azure Data Lakes and Azure Databricks.

Languages

  • English, Proficient (C2)
  • Hindi, Proficient (C2)
  • Telugu, Upper Intermediate (B2)

Languages

Hindi
First Language
English
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2

Timeline

Senior Support Associate

Sutherland
11.2024 - Current

Senior Technical Specialist

Vodafone Shared Services
07.2023 - 01.2024

Technical Support Associate

Amphora
05.2022 - 04.2023

Bachelor of Technology - Engineering Technology

Lords Engg College

Similar Profiles

CREATE PROFILE
Saikumar Patangay