Sailaxman Kura

Manage and resolve FBA payment cases related to fee adjustments and indemnifications, including incorrect weight handling fee charges. Review seller claims, analyze transaction data, and process reimbursements for overcharged sellers independently with high accuracy. Support multiple FBA resolver groups: FBA Weight Handling, FBA Eligibility, FBA LATAM, and FBA Inventory Troubleshooting. Take ownership of each case and deliver accurate decisions with minimal guidance. Coordinate with cross-functional teams through clear written and verbal communication. Meet productivity and quality targets consistently.

• Specialised in data cleaning, modelling, and visualisation of large datasets, enhancing data accuracy and quality.
• Contributed to multiple LLM projects, achieving quality goals and improving workflow outcomes.
• Additionally, as a POC for risk and privacy, I uphold data security standards and compliance, contributing to a seamless and high-quality workflow.
• Analysed workflow trends and errors during Customer Connects, initiating continuous improvement initiatives.
• Taking ownership of tasks, I lead daily huddles to drive team alignment and efficiency.

• Delivered exceptional customer service through calls and emails, enhancing customer satisfaction and consistently meeting daily performance goals.
• Resolved customer queries using strong written and verbal communication skills, ensuring professionalism and efficiency in every interaction.
• Ensured data confidentiality and adhered to security standards, safeguarding sensitive customer information.