Saiprasad Gurav
Computer Engineer
Pune , Maharashtra , India
Summary
To be associated with a reputed and progressive organization where he can contribute with his skills in the areas of design, development implementation, support of system and application and be a part of a team that works dynamically toward the growth of the organization.
Overview
12
12
years of professional experience
Work History
Customer Support Engineer
Allied Digital Services Limited
PUNE
04.2021 - 11.2023
- To Support client (Maharashtra Police and his Maharashtra
- Emergency Response system Dial 112)
- Trained Police personnel to handle emergency system dial 112 CAD application and MDT
- Resolved technical challenges which is facing Police personnel while handling emergency system Dial 112 NG-CAD application and Mobile Data Terminal device. Configuration Mobile Data Terminal Device.
- Resolved desktop, mobile data terminal device, related challenges , login related challenges
- Daily checking end to end connectivity MPLS POE Link
- Ticket raised for L2 Network Team for serious issue
- Daily checking internet connectivity and co-ordinate ISP team
- Configuration and troubleshoot Avaya IP Phones
- Contact : -1) Mr.Arish Kale 7304555059 (Reporting Manager) 2) Mr. Asif Makandar 8888237803 (Colleague) 3) Mr. Paritosh Waghdole 9422606900 (Colleague)
Junior Desktop Support Engineer
AutoSoft
Pune
05.2012 - 10.2020
- Outsource of MSEB
- Coordinate with Level 0 technical support specialists to take over calls outside their level of support
- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
- Assisted clients with general support for hardware,peripherals, and external software
- Contact : -Mr.Pritam Dorge 9552589637
Education
Bachelor of Engineering - Computer Engineering
Savitribai Phule Pune University
Pune , Maharashtra , India 05.2012 - 05.2017
High School Diploma -
Maharashtra State Board of Technical Education
Pune , Maharashtra , India 06.2008 - 07.2011
High School Diploma -
Maharashtra State Board (H.S.C)
Pune, Maharashtra , India 06.2006 - 06.2008
High School Diploma -
Maharashtra State Board (S.S.C)
Pune , Maharashtra , India 06.2005 - 06.2006
Skills
Knowledge of installation application for exampleAntivirusHave an idea about how to raised ticket on JIRA tool andHow to take follow up same raised ticketKnow about working of Avaya IP Phone Have an idea about how to use command like ipconfigIpconfig/all , Systeminfo , ping etcDesktop supportPERSONAL PROJECTSProject Title : A Web Authentication using QR codeAnd Cam:Auth (06/2016 - 07/2017)ACHIEVEMENTSCertificateSuperintendent of Police of Pune Rural Police ForceFelicitated for keeping the Dial 112 system functioningProperly and for the thorough training given to thePolice personal to handle the Dial 112 systemProperlyLANGUAGESEnglishMarathiHindi
Personal Information :
DOB - 16/12/1990
Gender - Male
Marital Status - Single
Hobbies : Fitness
Timeline
Customer Support Engineer
Allied Digital Services Limited
04.2021 - 11.2023
Bachelor of Engineering - Computer Engineering
Savitribai Phule Pune University
05.2012 - 05.2017
Junior Desktop Support Engineer
AutoSoft
05.2012 - 10.2020
High School Diploma -
Maharashtra State Board of Technical Education
06.2008 - 07.2011
High School Diploma -
Maharashtra State Board (H.S.C)
06.2006 - 06.2008
High School Diploma -
Maharashtra State Board (S.S.C)
06.2005 - 06.2006