Saiprasad Gurav
Computer Engineer
Pune , Maharashtra , India
Summary
To be associated with a reputed and progressive organization where he can contribute with his skills in the areas of design, development implementation, support of system and application and be a part of a team that works dynamically toward the growth of the organization.
Overview
12
12
years of professional experience
Work History
Customer Support Engineer
Allied Digital Services Limited
PUNE
04.2021 - 11.2023
- To Support client (Maharashtra Police and his Maharashtra
- Emergency Response system Dial 112)
- Trained Police personnel to handle emergency system dial 112 CAD application and MDT
- Resolved technical challenges which is facing Police personnel while handling emergency system Dial 112 NG-CAD application and Mobile Data Terminal device. Configuration Mobile Data Terminal Device.
- Resolved desktop, mobile data terminal device, related challenges , login related challenges
- Daily checking end to end connectivity MPLS POE Link
- Ticket raised for L2 Network Team for serious issue
- Daily checking internet connectivity and co-ordinate ISP team
- Configuration and troubleshoot Avaya IP Phones
- Contact : -1) Mr.Arish Kale 7304555059 (Reporting Manager) 2) Mr. Asif Makandar 8888237803 (Colleague) 3) Mr. Paritosh Waghdole 9422606900 (Colleague)
Junior Desktop Support Engineer
AutoSoft
Pune
05.2012 - 10.2020
- Outsource of MSEB
- Coordinate with Level 0 technical support specialists to take over calls outside their level of support
- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
- Assisted clients with general support for hardware,peripherals, and external software
- Contact : -Mr.Pritam Dorge 9552589637
Education
Bachelor of Engineering - Computer Engineering
Savitribai Phule Pune University
Pune , Maharashtra , India 05.2012 - 2017.05
High School Diploma -
Maharashtra State Board of Technical Education
Pune , Maharashtra , India 06.2008 - 2011.07
High School Diploma -
Maharashtra State Board (H.S.C)
Pune, Maharashtra , India 06.2006 - 2008.06
High School Diploma -
Maharashtra State Board (S.S.C)
Pune , Maharashtra , India 06.2005 - 2006.06
Skills
Knowledge of installation application for exampleundefined
Timeline
Customer Support Engineer
Allied Digital Services Limited
04.2021 - 11.2023
Bachelor of Engineering - Computer Engineering
Savitribai Phule Pune University
05.2012 - 2017.05
Junior Desktop Support Engineer
AutoSoft
05.2012 - 10.2020
High School Diploma -
Maharashtra State Board of Technical Education
06.2008 - 2011.07
High School Diploma -
Maharashtra State Board (H.S.C)
06.2006 - 2008.06
High School Diploma -
Maharashtra State Board (S.S.C)
06.2005 - 2006.06
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