Sai Ram Banoth
Bangalore
Summary
Motivated and results-driven professional with one year of experience in managing client relationships and driving business growth. Skilled in project planning, stakeholder communication, and resource management. Seeking to leverage expertise in account management and project coordination as an Associate Technical Operations Analyst to contribute to the success of a dynamic organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Operations Analyst
Intellipaat Software Solutions
Bangalore
07.2023 - Current
- Collect, analyze, and interpret data related to student performance, course engagement, and platform usage to identify trends and provide actionable insights for operational improvements.
- Evaluate existing processes and workflows in course delivery, student support, and platform operations to identify inefficiencies and recommend optimizations.
- Generate regular reports on key performance metrics, such as course completion rates, student satisfaction, and operational efficiency, and present findings to management.
- Investigate and resolve operational issues, such as platform glitches or student complaints, and implement solutions to prevent recurrence.
- Work with various departments, including course development, IT, and customer support, to streamline operations and ensure alignment with overall business objectives and student needs.
CMO
Pladex
Hyderabad
06.2021 - 07.2023
- Create and maintain comprehensive project documentation, including timelines, status reports, risk assessments, and course development records.
- Assist in resource allocation, ensuring that project teams have the necessary tools, content, and personnel to succeed in delivering high-quality educational programs.
- Identify potential project risks, such as content delays or technical issues, and work with teams to develop mitigation strategies.
- Serve as a liaison between technical teams, instructors, stakeholders, and other departments to ensure alignment and clarity on project goals and progress.
Education
Electronics and Communication Engineering -
National Institute of Technology, Mizoram
Skills
- Zoho CRM
- Market Analysis
- Problem-Solving
- Project Management
- Communication
- Technical Knowledge
- Organizational Skills
- Process Improvement
Certification
- Gold Madelist - Jr National Vollyball
- Optimal Resource Planning Of Agartala Municipal Corporation Tripura " an ISRO Funded Project.
- District Gold Madelist in Science Fair
- Campus ambassador and marketing
- Achievements/Tasks
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Telugu
Proficient (C2)
C2
Timeline
Associate Operations Analyst
Intellipaat Software Solutions
07.2023 - Current
CMO
Pladex
06.2021 - 07.2023
Electronics and Communication Engineering -
National Institute of Technology, Mizoram
- Gold Madelist - Jr National Vollyball
- Optimal Resource Planning Of Agartala Municipal Corporation Tripura " an ISRO Funded Project.
- District Gold Madelist in Science Fair
- Campus ambassador and marketing
- Achievements/Tasks
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