SAIROBA GAJINKAR
Mumbai
Summary
Offering over 20 years of Information Technology experience in the areas of Support/maintenance and implementation of business-critical applications in Banking industry as Application/Production Support role. Currently working for Citicorp Services India Private Limited (Citibank NA), as Application/Production support and overall responsible for maintenance and support for the Screening (Customer), Digital Applications.
Overview
23
23
years of professional experience
1
1
Certification
Work History
AVP
Citicorp Services India Private Limited
12.2020 - Current
- Working as level 2 production Site Reliability APS Lead, majorly dealing with following things.
- Production Failures - Finding and fixing any production failures occurred in real time with high priority and caution using monitoring tools like geneos, splunk in distributed environment.
- Ensuring that major and adhoc functional and infra releases go in production with all test cases and sign off passed and through proper channels and standards are adhered for production stability and client seamless experience.
- Leading and training L1 APS team of 8 to facilitate first level of analysis for client issues/escalation/releases and making them independent for future.
- Communication with vendors/3rd parties for daily transaction info and planning for better outcome.
- Maintaining efficiency of production batch and strictly adhering to timings.
- Maintaining root cause analysis documentation for production failures to recall things in critical hours.
- Pre-Prod test environment setup and management.
- Preparation of the Information Report for Management and Hierarchy for decision making.
- Assisting in Application migration from end to end.
- Supporting and fixing test failures (Job failures, Database issues, Server issues), providing the proper modification in jobs to avoid failures in futures with appropriate emergency changes.
- Business Continuity Planning/Disaster Recovery and drill.
- Working on different side projects involving different stake holders.
- Passing proper SLA and error details to client and routine documentation for growth of organization.
- Working with test and development teams to increase resolve complex issues and increase overall efficiency.
- Creating problem tickets and tasks for the ongoing issues and tracing/following up on them until they are fixed.
- Made various Geneos checks/monitoring for new critical applications to ease the support setup for whole team.
- Providing continuous feedback Dev/BA for enhancement and ensuring production support standards and policies are upheld.
- Develop and maintain technical support documentation.
- Ensure that storage and archiving procedures are in place and functioning correctly.
- Participate in application releases from development, testing and deployment into production.
- Engage in post implementation analysis to ensure successful system design and functionality.
- Automate recurring tasks and developed generic scripts using Linux shell and Python Scripting for maintenance activities.
- Implemented a proactive monitoring system to detect glitches and took necessary actions to remediate cause.
- Created knowledge-based articles, confluence pages and Runbooks to document issues occurring frequently.
- Provide resolution to Service now tickets and mitigated performance issues as part of incident management.
- Developed and published system health check reports.
- Analyzed application and system logs to identify root cause poof issues.
- Worked closely with Business and Development teams to provide application subject matter expertise and manage various stability improvement initiatives.
- Modifies systems to improve functions.
- Citicorp Services India Pvt Ltd Citi Personal Banking & Wealth Management is a project within CITI responsible for providing high-end specialized services to high-net-worth clients and entities, enhancing their banking experience globally 24/7.
System Analyst
IBM India Pvt Ltd.
Mumbai
01.2017 - 12.2020
- Ensure that the business queries/requests are answered and resolved, and daily batches are running fine and are completed within defined SLA's.
- Work with support and operations team to identify gaps and improve support experience & SLAs.
- Continuously working to improve the support experience & SLAs by gathering value able feedback from the support & operations team.
- Manage and resolve the Production issues and Monitoring Batch jobs through Autosys.
- Manage & troubleshoot/analyze day to day issues faced by the support team.
- Managing roles for all teams (support, operations etc).
- Identify the root cause of the issues, work on the tickets created and classify the tickets (such as code fix required, deployment issues, etc.).
- Worked in BSCS to Amdocs Post Paid Billing Data Migration.
- Was involved in Pre-Migration, Actual Migration & Post Migration activities.
- Data validation for target system (like duplicate checks, data format, data integrity).
- Verification of BO reports as part of post migration activity which is comparison report for BSCS Amdocs.
Project Leader
L&T Infotech
Mumbai
07.2014 - 12.2016
- Ensure that the business queries/requests are answered and resolved, and daily batches are running fine and are completed within defined SLA's.
- Manage and resolve the Production issues and Monitoring Batch jobs through Autosys.
- Manage & troubleshoot/analyze day to day issues faced by the support team.
- Managing roles for all teams (support, operations etc).
- Identify the root cause of the issues, work on the tickets created and classify the tickets (such as code fix required, deployment issues, etc.).
Senior Project Lead
Polaris Software Lab
Mumbai
08.2010 - 05.2014
- Manage and resolve the Production issues and Monitoring Batch jobs through Autosys.
- Manage & troubleshoot/analyze day to day issues faced by the support team.
- Enhancement of Perl and Shell Scripts as per requirements.
- Migration of DB from Sybase to SQL Server 2008.
Associate
Globe Op Financial Services
09.2008 - 08.2010
- Working on UNIX/Solaris Platform and SQL Database (Sybase).
- Enhancement of Perl and Shell Scripts as per requirements.
- Supporting / Maintenance of applications and monitoring FTP Servers.
- First Point of contact for client in case of any technical issues.
Senior Executive
Maersk Infotech Services India Pvt. Ltd.
12.2002 - 08.2008
- Manage and resolve the Production issues and Monitoring Batch jobs through Autosys.
- Working on UNIX/Solaris Platform and SQL Database (Sybase).
- Providing Data from the Database Server using SQL.
- First Point of contact for client in case of any technical issues.
Education
MBA - Operations Management
ITM
MumbaiB.Sc. - Mathematics
Swami Vivekanand College
MumbaiSkills
- Linux shell
- Python Scripting
- SVN
- Udeploy
- Oracle
- SQL Server
- Control M
- Autosys
- AppDynamics
- AutoWatchPlus
- Geneos/ITRS
- AMP
- Putty
- SSH Tectia
- Secure CRT
Certification
- SRE Foundation and Practitioner
- ITIL Foundation & Intermediate
- NSE's NCFM Certification in Financial Module – Beginners Module
- PMP from ProThoughts – Classroom Training
Accomplishments
- Involved in successful migration of Postpaid Consolidation Program with record timeliness and 99.97% accuracy while working remotely during lockdown.
- Certified with 2018 Innovation and Delivery Excellence Award in Citigroup GPA Production Support project for outstanding service delivery.
- Received Citi Gratitude for Automating manual process.
Timeline
AVP
Citicorp Services India Private Limited
12.2020 - Current
System Analyst
IBM India Pvt Ltd.
01.2017 - 12.2020
Project Leader
L&T Infotech
07.2014 - 12.2016
Senior Project Lead
Polaris Software Lab
08.2010 - 05.2014
Associate
Globe Op Financial Services
09.2008 - 08.2010
Senior Executive
Maersk Infotech Services India Pvt. Ltd.
12.2002 - 08.2008
MBA - Operations Management
ITM
B.Sc. - Mathematics
Swami Vivekanand College