Results-driven Operations Delivery Leader with expertise in transitioning teams and optimizing operations. Achieved cost savings exceeding 500K USD by establishing a new Payments team in India within 90 days and implementing AI solutions that should generate annual savings of 2.4 million USD and improved resource efficiency. Fostered collaborative environments across cross-functional teams to drive strategic initiatives and deliver innovative solutions, leading to recognition as the most innovative team.
Overview
12
12
years of professional experience
Work History
Associate Director
UBS Business Solution (India) Private Limited
09.2024 - Current
Payment Operations- APAC Lead
Successfully migrated the UBS systems to be compliant with ISO 20022 requirements.
Oversaw transitions and system changes from MT 103 to pacs.008, facilitating a streamlined payment process.
Reviewed and processed outbound cash payment requests for UBS Wealth Banking, ensuring authentication controls were met.
Ensuring documentation completeness and accuracy in line with agreed service levels and adherence to regulations, standards and internal policy.
Managed exceptions and documented them for audit checks, enhancing compliance and future reference.
Liaise with audits, controls, Front office, anti-fraud, compliance and various other stakeholders.
Assistant Vice President
Credit Suisse Securities (India) Private Limited
05.2023 - 08.2024
Client Asset Protection Governance/ CASS (Client Asset Sourcebook)- APAC Lead
Drove monthly Front-to-Back governance forums, fostering partnerships with business heads, operations country managers, line operations management, compliance, risk, and internal audit
Ensure compliance with client asset regulations across APAC jurisdictions and Bank's internal policies
Face-off with external parties or regulatory bodies in demonstrating compliance with the client asset regulations
Oversaw the APAC Client Asset Production processes within the team and monitored key metrics for Client Asset across the Line Operations teams to identify and advance key risks.
Performed data analytics and generated reports identifying risk indicators, themes, and trends for informed decision-making
Ensure processes, controls and documentations are current and complete
Ensure business continuity plans are properly documented, tested, and updated regularly
Support internal and external audits, reviews, and exams
Delivered change programs and initiatives effectively
A committed data provider for accurate, complete, and timely reports to downstream users for regulatory obligations and report submissions
Collaborated with APAC Client Asset Change and Control team in Singapore to advance change program and develop Client Asset Tool, supporting implementation of Client Asset Risk and Control Framework
Stay informed about industry trends and best practices to drive innovation and continuous improvement
Assistant Vice President
Credit Suisse Securities (India) Private Limited
02.2018 - 04.2023
Client Onboarding & Legal KYC
Legal due diligence/Legal KYC review of the bank's counterparties/ customers to determine the pre insolvency legal implications of trading with such counterparty/customer by evidencing legal capacity (power) and authority to enter into financial transactions contemplated by the trading and prime brokerage agreements being negotiated.
Collaborated with top management, stakeholders, and tier 1 counterparties including hedge funds, mutual funds, investment managers, and corporations across US and EMEA to ensure alignment on legal KYC requirements.
Coordinated with General Counsel, client regulatory implementation close-out team, client negotiations teams, and client onboarding teams to streamline processes and enhance compliance.
Produced presentations on project status, set up project meetings, and published minutes.
Perform analysis of client data, and/or budget numbers, summarize and present to management
Assist with Business Analysis tasks, for example analyzing client reference data, trade data or documenting a business process flow / roles and responsibilities • Respond to client queries and/or escalate urgent issues, assist with client outreaches
Developed desktop procedures for regulations, policies, and processes to improve operational efficiency and ensure adherence to legal standards.
Analyst
Wipro Ltd (Charles Schwab)
02.2014 - 01.2018
Performed Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance checks.
Conducted customer due diligence (CDD) on new and existing clients to identify unusual financial patterns and assess risk exposure.
Enhanced Due Diligence (EDD): Perform deeper investigations into high-risk customers, such as Politically Exposed Persons (PEPs), involving source-of-wealth and source-of-funds analysis.
Screened individuals and entities against global sanctions lists, PEP databases, and adverse media to determine risk scores and ensure compliance.
Monitored transaction patterns and refreshed customer files to detect suspicious activities.
Reporting & Escalation: Document all findings and escalate suspicious cases to the Money Laundering Reporting Officer (MLRO) or compliance management.
Customer Identification & Verification: Collect and review government-issued IDs, proof of address, and corporate registration documents for validity and authenticity.