Business Analyst with 2+ years of experience in product lifecycle management, data analytics, and software delivery. Skilled in translating business goals into scalable digital solutions across web and mobile platforms. Experienced in Agile (Scrum), workflow automation, SQL-based analysis, and API-driven product development. Passionate about leveraging technology, AI, and analytics to enhance product usability and business efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Analyst
Creative Information Technology, Inc, CITI-US
04.2024 - Current
Partnered with engineering, design, and product teams to deliver AI-driven, data-centric solutions across healthcare and public sector platforms.
Created workflow automations, SRDs, and process maps for systems integrating telehealth, chatbot, care management, and analytics dashboards.
Defined functional & non-functional requirements, contributing to API documentation, sprint planning, and QA validation throughout the SDLC.
Led backlog management, Agile ceremonies, and UAT, ensuring timely product delivery and alignment with roadmap priorities.
Utilized Power BI and SQL for KPI tracking, adoption analysis, and competitive benchmarking to drive data-backed product enhancements.
Supported presales initiatives by identifying client opportunities, conducting client landscape analysis, assisting in Bid/No-Bid evaluation, and delivering product demos aligned to business needs.
Management Trainee-Presales
Creative Information Technology, Inc, CITI-US
09.2023 - 04.2024
Performed market research, opportunity analysis, and bid strategy for U.S. federal technology contracts.
Assisted in solution proposal documentation, RFP tailoring, and data-backed recommendations for digital products.
Conducted competitive benchmarking and feature mapping to align product roadmaps with client requirements.
Field Tech Senior Associate at NTT DATA INFORMATION PROCESSING SERVICES PVT LTD - CLIENT (CITI BANK)Field Tech Senior Associate at NTT DATA INFORMATION PROCESSING SERVICES PVT LTD - CLIENT (CITI BANK)
Assistant A-IV at Software Technology Parks of India, Ministry of Electronics and Information Technology, Government of IndiaAssistant A-IV at Software Technology Parks of India, Ministry of Electronics and Information Technology, Government of India
Senior Advisor at US Department of State - Information Technology (Bureau of Diplomatic Technology)Senior Advisor at US Department of State - Information Technology (Bureau of Diplomatic Technology)