Hi, I’m
Sai Siddhartha Kaparthi
ServiceNow Developer
Hyderabad,TG
Overview
7
years of professional experience
2
Certification
Work History
MoodysBangalore
System Engineer
05.2024 - Current
Job overview
- Revamped Hardware Asset Management to align with OOB configurations.
- Implemented Coupa and SNOW integration using OOB Integration HUB Spokes.
- Provided technical solutions for complex requirements to business owners.
- Developed and delivered intricate stories related to Purchasing, Requisition, and ITAM workflows.
- Conducted peer reviews to ensure optimal code quality and logic.
- Initiated process changes to enhance development and deployment efficiency, reducing manual efforts.
KPMGBangalore(Remote)
Consultant
01.2023 - 04.2024
Job overview
- Integrated third-party application for asset and software detail retrieval.
- Directed ITSM incident management and support team to enhance service delivery.
- Developed two-tier custom application mimicking issue management processes.
AccentureHyderabad
App/Cloud Support Senior Analyst
04.2021 - 01.2023
Job overview
- Created and modified catalog items, client scripts, UI policies, and business rules.
- Developed scheduled jobs, reports, notifications, and email scripts for improved functionality.
- Gained hands-on experience in scoped applications, primarily within HR scope.
- Implemented UKI Payroll operations module to enhance payroll processing efficiency.
- Designed a 3-tier request module analogous to task table for better resource management.
- Configured widgets for Service Portal and facilitated PDF generation.
- Executed chatbot configuration utilizing Live Agent module to improve user interaction.
Atos-SyntelMumbai
Associate Consultant
06.2018 - 04.2021
Job overview
- Designed and enhanced ServiceNow components including catalog items, record producers, and order guides.
- Developed client scripts, UI policies, and UI actions to improve user experience.
- Created script includes, script actions, and fix scripts for enhanced functionality.
- Established business rules, scheduled jobs, and reports to streamline operations.
- Configured notifications, events, and email scripts to improve communication.
- Managed tables, ACLs, and inbound/outbound actions for robust data handling.
- Spearheaded the development of the VDI module.
- Integrate with JIRA, ARUBA, and Aperture.
- Collaborated cross-functionally to align integration strategies with business objectives.
Education
Symbiosis Institute of TechnologyPune
Bachelor of Science from Information Technology
05-2018
Skills
- IT service management (ITSM)
- ServiceNow scripting
- Workflow optimization
- Integrations
- Process automation
- Incident management
- Custom widget creation
- Service portal design
- Asset and CMDB management
- Scripted REST APIs
- Scrum methodology
- Technical documentation
Accomplishments
- 3x employee of the release
- 2x star of the release
Certification
- Certified System Administrator
- Certified Application Developer
Timeline
System Engineer
Moodys
05.2024 - Current
Consultant
KPMG
01.2023 - 04.2024
App/Cloud Support Senior Analyst
Accenture
04.2021 - 01.2023
Associate Consultant
Atos-Syntel
06.2018 - 04.2021
Symbiosis Institute of Technology
Bachelor of Science from Information Technology
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