Hi, I’m
Sai Siddhartha Kaparthi
ServiceNow Developer
Hyderabad,TG
Overview
7
years of professional experience
2
Certification
Work History
MoodysBangalore
System Engineer
2024.05 - Current (2 education.years_Label & 3 education.months_Label)
Job overview
- Revamped Hardware Asset Management to align with OOB configurations.
- Implemented Coupa and SNOW integration using OOB Integration HUB Spokes.
- Provided technical solutions for complex requirements to business owners.
- Developed and delivered intricate stories related to Purchasing, Requisition, and ITAM workflows.
- Conducted peer reviews to ensure optimal code quality and logic.
- Initiated process changes to enhance development and deployment efficiency, reducing manual efforts.
KPMGBangalore(Remote)
Consultant
2023.01 - 2024.04 (1 education.year_Label & 3 education.months_Label)
Job overview
- Integrated third-party application for asset and software detail retrieval.
- Directed ITSM incident management and support team to enhance service delivery.
- Developed two-tier custom application mimicking issue management processes.
AccentureHyderabad
App/Cloud Support Senior Analyst
2021.04 - 2023.01 (1 education.year_Label & 9 education.months_Label)
Job overview
- Created and modified catalog items, client scripts, UI policies, and business rules.
- Developed scheduled jobs, reports, notifications, and email scripts for improved functionality.
- Gained hands-on experience in scoped applications, primarily within HR scope.
- Implemented UKI Payroll operations module to enhance payroll processing efficiency.
- Designed a 3-tier request module analogous to task table for better resource management.
- Configured widgets for Service Portal and facilitated PDF generation.
- Executed chatbot configuration utilizing Live Agent module to improve user interaction.
Atos-SyntelMumbai
Associate Consultant
2018.06 - 2021.04 (2 education.years_Label & 10 education.months_Label)
Job overview
- Designed and enhanced ServiceNow components including catalog items, record producers, and order guides.
- Developed client scripts, UI policies, and UI actions to improve user experience.
- Created script includes, script actions, and fix scripts for enhanced functionality.
- Established business rules, scheduled jobs, and reports to streamline operations.
- Configured notifications, events, and email scripts to improve communication.
- Managed tables, ACLs, and inbound/outbound actions for robust data handling.
- Spearheaded the development of the VDI module.
- Integrate with JIRA, ARUBA, and Aperture.
- Collaborated cross-functionally to align integration strategies with business objectives.
Education
Symbiosis Institute of TechnologyPune
Bachelor of Science from Information Technology
2018-05
Skills
- IT service management (ITSM)
- ServiceNow scripting
- Workflow optimization
- Integrations
- Process automation
- Incident management
- Custom widget creation
- Service portal design
- Asset and CMDB management
- Scripted REST APIs
- Scrum methodology
- Technical documentation
Accomplishments
- 3x employee of the release
- 2x star of the release
Certification
- Certified System Administrator
- Certified Application Developer
Timeline
System Engineer
Moodys
2024.05 - Current (2 education.years_Label & 3 education.months_Label)
Consultant
KPMG
2023.01 - 2024.04 (1 education.year_Label & 3 education.months_Label)
App/Cloud Support Senior Analyst
Accenture
2021.04 - 2023.01 (1 education.year_Label & 9 education.months_Label)
Associate Consultant
Atos-Syntel
2018.06 - 2021.04 (2 education.years_Label & 10 education.months_Label)
Symbiosis Institute of Technology
Bachelor of Science from Information Technology