Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Hi, I’m

Sai Siddhartha Kaparthi

ServiceNow Developer
Hyderabad,TG
Sai Siddhartha Kaparthi

Overview

7
years of professional experience
2
Certification

Work History

Moodys
Bangalore

System Engineer
05.2024 - Current

Job overview

  • Revamped Hardware Asset Management to align with OOB configurations.
  • Implemented Coupa and SNOW integration using OOB Integration HUB Spokes.
  • Provided technical solutions for complex requirements to business owners.
  • Developed and delivered intricate stories related to Purchasing, Requisition, and ITAM workflows.
  • Conducted peer reviews to ensure optimal code quality and logic.
  • Initiated process changes to enhance development and deployment efficiency, reducing manual efforts.

KPMG
Bangalore(Remote)

Consultant
01.2023 - 04.2024

Job overview

  • Integrated third-party application for asset and software detail retrieval.
  • Directed ITSM incident management and support team to enhance service delivery.
  • Developed two-tier custom application mimicking issue management processes.

Accenture
Hyderabad

App/Cloud Support Senior Analyst
04.2021 - 01.2023

Job overview

  • Created and modified catalog items, client scripts, UI policies, and business rules.
  • Developed scheduled jobs, reports, notifications, and email scripts for improved functionality.
  • Gained hands-on experience in scoped applications, primarily within HR scope.
  • Implemented UKI Payroll operations module to enhance payroll processing efficiency.
  • Designed a 3-tier request module analogous to task table for better resource management.
  • Configured widgets for Service Portal and facilitated PDF generation.
  • Executed chatbot configuration utilizing Live Agent module to improve user interaction.

Atos-Syntel
Mumbai

Associate Consultant
06.2018 - 04.2021

Job overview

  • Designed and enhanced ServiceNow components including catalog items, record producers, and order guides.
  • Developed client scripts, UI policies, and UI actions to improve user experience.
  • Created script includes, script actions, and fix scripts for enhanced functionality.
  • Established business rules, scheduled jobs, and reports to streamline operations.
  • Configured notifications, events, and email scripts to improve communication.
  • Managed tables, ACLs, and inbound/outbound actions for robust data handling.
  • Spearheaded the development of the VDI module.
  • Integrate with JIRA, ARUBA, and Aperture.
  • Collaborated cross-functionally to align integration strategies with business objectives.

Education

Symbiosis Institute of Technology
Pune

Bachelor of Science from Information Technology
05-2018

Skills

  • IT service management (ITSM)
  • ServiceNow scripting
  • Workflow optimization
  • Integrations
  • Process automation
  • Incident management
  • Custom widget creation
  • Service portal design
  • Asset and CMDB management
  • Scripted REST APIs
  • Scrum methodology
  • Technical documentation

Accomplishments

  • 3x employee of the release
  • 2x star of the release

Certification

  • Certified System Administrator
  • Certified Application Developer

Timeline

System Engineer

Moodys
05.2024 - Current

Consultant

KPMG
01.2023 - 04.2024

App/Cloud Support Senior Analyst

Accenture
04.2021 - 01.2023

Associate Consultant

Atos-Syntel
06.2018 - 04.2021

Symbiosis Institute of Technology

Bachelor of Science from Information Technology
Sai Siddhartha Kaparthi ServiceNow Developer