Sai Tharshith Karneedi
Hyderabad
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
2
2
years of professional experience
3
3
Certification
Work History
Technical Support Engineer
Novac Technology Solutions Pvt Ltd
2022.11 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as a primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Maintained response times to support business continuity.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
Network Technical Support Engineer
SmarterBiz Technologies Pvt Ltd
2021.12 - 2022.10
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshoot complex multi-vendor network service provider issues.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Recommended options for disaster recovery and remote access security.
Education
Bachelor of Technology - Computer Science
Gurunanak Institutions Technical Campus
Hyderabad07.2020
Skills
- Performance Optimization
- Support system management
- Network Engineering
- IT Infrastructure Planning
- Remote Diagnostics
- Application support
- Technical issues analysis
- Desktop support
- Data recovery
- TCP/IP
Certification
- Certified CCNA, KEYGROUPS - 2019
- Certification in MCSA Training - 2019
- Certification in UI and UX Training - 2020
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Additional Information
Certification in Ethical Hacking
Hacktrack, Workshop Jan-2017
Certification in UI/UX.
Adobe Dec-2018 - Mar-2020
Designed more than 30 Mockups using Adobe XD and making them responsive.
Certification in CCNA and MCSA-Networking
Key Groups
Timeline
Technical Support Engineer
Novac Technology Solutions Pvt Ltd
2022.11 - Current
Network Technical Support Engineer
SmarterBiz Technologies Pvt Ltd
2021.12 - 2022.10
Bachelor of Technology - Computer Science
Gurunanak Institutions Technical Campus
- Certified CCNA, KEYGROUPS - 2019
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