Open To Work
SAJAN PAULOSE
Branch Manager
Punalur
Work Preference
Summary
Dynamic Branch Manager and Operations Manager with extensive experience across leading banks, excelling in revenue growth, risk management, and operational efficiency. Proven track record in optimizing workflows, enhancing team performance, and driving branch profitability. Adept at implementing compliance measures, strengthening internal controls, and fostering strong client relationships. Recognized for strategic decision-making, effective problem-solving, and delivering sustainable business success in competitive financial environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Branch Manager
CSB Bank LTD
05.2026 - Current
- Manage branch activities, including customer service, cash handling, inventory, and compliance with operational policies.
- Supervise, train, and mentor staff to enhance productivity and ensure excellent service delivery.
- Implement efficient workflows, ensure regulatory compliance, and maintain operational standards.
- Address customer concerns, enhance client satisfaction, and drive business growth through excellent service.
- Monitor branch performance, manage budgets, control expenses, and mitigate risks to ensure profitability.
Branch Operations Manager
Axis Bank LTD
Kollam
12.2023 - 05.2026
- Manage branch activities, including customer service, cash handling, inventory, and compliance with operational policies.
- Supervise, train, and mentor staff to enhance productivity and ensure excellent service delivery.
- Implement efficient workflows, ensure regulatory compliance, and maintain operational standards.
- Address customer concerns, enhance client satisfaction, and drive business growth through excellent service.
- Monitor branch performance, manage budgets, control expenses, and mitigate risks to ensure profitability.
- Process financial transactions in Finacle such as cash deposit, withdrawal, FD, RD, FCNR deposit, NEFT, RTGS, Fund Transfer, Loan disbursement, Gold loan renewal, GST and TDS payment and etc.
Business Development Manager
SBI Life Insurance Company Ltd
Kollam
07.2022 - 09.2023
- Conduct market research, generate leads, and establish strategic partnerships to drive revenue growth.
- Develop strong relationships with existing and potential clients to enhance customer retention and satisfaction.
- Analyze industry trends, customer needs, and competitor activities to identify growth opportunities.
- Create and implement sales strategies to meet business targets and expand market presence.
Deputy Branch Manager
ICICI Bank LTD
Punalur
06.2016 - 07.2022
- Oversee daily branch operations, ensuring smooth workflow, regulatory compliance, and operational efficiency.
- Maintain high standards of client service, resolve escalated issues, and strengthen customer relationships to enhance retention.
- Supervise, mentor, and train employees to improve performance, productivity, and service quality.
- Support business development efforts by driving sales, identifying growth opportunities, and implementing strategies to achieve branch targets.
- Monitor financial performance, manage budgets, and implement risk management strategies to maintain profitability and compliance.
- Process financial transactions in Finacle such as cash deposit, withdrawal, FD, RD, FCNR deposit, NEFT, RTGS, Fund Transfer, Loan disbursement, Gold loan renewal, GST and TDS payment and etc.
Branch Head
Manapuram Finance LTD
Bangalore
11.2009 - 05.2016
- Joined as a Cashier in 2009 November, moved as an Assistant Branch head in April 2011, and Moved as a Branch Head in April 2013.
- Oversee daily branch activities, ensuring smooth transactions, compliance with policies, and operational efficiency.
- Monitor branch financial performance, manage cash handling, and ensure accurate record-keeping and reporting.
- Enhance customer experience, resolve escalated issues, and build strong client relationships to drive loyalty.
- Supervise, train, and mentor staff to improve productivity, maintain service quality, and achieve branch goals.
- Implement strategies to increase revenue, expand customer base, and achieve business growth targets.
Education
Bachelor of Commerce - Accounting and Finance
Manonmaniam Sundernar University
Tirunelveli, Tamil Nadu, India01.2008
Higher Secondary -
Board of Higher Secondary Examinations
Kerala, India01.2005
High School -
Board of Public Examinations
Kerala, India01.2003
Skills
- Branch Operations
- Workflow Optimization
- Process Improvement
- Risk Management
- Standard Operating Procedures
- Policy Implementation
- Audit & Regulatory Compliance
- Budget Management
- Revenue Growth
- Cost Control
- Fraud Prevention
- Cash Flow Management
- Team Supervision
Certification
- NISM Certification (For Selling Mutual Funds)
- IRDAI Certification (For Selling Insurance Products)
Languages
- English
- Hindi
- Malayalam
- Tamil
- Kannada
Software Proficiencies
- Outlook
- MS Word
- MS Excel
- MS PowerPoint
- Finacle
Personal Information
- Passport Number: U9882601
- Passport Date Of Issue: 03/15/21
- Passport Expiry Date: 03/14/31
Hobbies and Interests
- Music
- Travelling
- Watching TV
Disclaimer
I hereby declared that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Timeline
Branch Manager
CSB Bank LTD
05.2026 - Current
Branch Operations Manager
Axis Bank LTD
12.2023 - 05.2026
Business Development Manager
SBI Life Insurance Company Ltd
07.2022 - 09.2023
Deputy Branch Manager
ICICI Bank LTD
06.2016 - 07.2022
Branch Head
Manapuram Finance LTD
11.2009 - 05.2016
Bachelor of Commerce - Accounting and Finance
Manonmaniam Sundernar University
Higher Secondary -
Board of Higher Secondary Examinations
High School -
Board of Public Examinations