To Succeed in an Environment of Growth and Excellence and earn a job which provides me self-development satisfaction and helps me achieve organizational as well as personal goals.
Overview
9
9
years of professional experience
Work History
Fault Management Engineer
Tata Communication Transformation Services Limited
10.2022 - Current
Company Overview: Nokia Project
Remotely support For Site reset, Alarm upload etc, Alarm rectification
Knowledge of Raise CR For planned activities
Exposure on BMC Remedy trouble ticketing tool
5ESS/GTD5 switch knowledge about handling NOC (24x7) day to day alarm monitoring
Fault rectification, troubleshooting for router, fiber
Working in Global project (Lumen/BSPD network)
Monitoring of switch and support to field team for good service
Communicated effectively, both verbally and in writing with customer and management
Responsible for saving from site down & and remarks for further improvement
Nokia Project
OMCR ENGINEER
REECOMPS
09.2020 - 09.2022
Company Overview: Reliance Jio
Temip Cilent,LSMR,Zabbix,AIRSPAN,HFCL, ESTATE,ARISTA, Knowledge about handling OMCR (24x7) day to day alarm monitoring, fault rectification,troubleshooting for router,fiber, enodeB,Mw and UBR troubleshooting job
Validate the outages report and rectification repeated outage
Responsible for saving from site down & and remarks for further improvement
Alarming site name to site engineers & MIS report
Hourly report updated service Affected alarm Of enodeB and small cell sites
Alarming power alarm type of SOC Low,Dc voltage Low, Load on Battery, Dg common fault,solving & discussing with Utility Manager & Cluster manager to higher authority
Follow up till to site restore, and rectify the actual issue
Customer Service Executive at TATA Communication and transformation service LimitedCustomer Service Executive at TATA Communication and transformation service Limited