Sajid Bin Shahid
Delhi
Summary
Adept in managing complex customer issues with a track record of swift resolutions, I enhanced service quality at IGT by leading the Escalation Desk and mentoring juniors. Skilled in Amadeus and Sabre, my strong interpersonal abilities and proficiency in escalation management significantly improved client satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
IGT
Gurugram
07.2023 - Current
- Worked for the Hopper process, handling the international US market
- Initially managed front-office tasks, later promoted to lead associate in the Escalation Desk
- Addressed complex customer issues, ensuring swift and satisfactory resolutions
- Provided training and support to junior team members on process improvements
Customer Support Executive
Concentrix Daksh
Ranchi
12.2021 - 07.2023
- Supported the Go-MMT process, managing both front-office and back-office operations
- Delivered exceptional customer service by resolving inquiries and providing travel solutions
- Collaborated with internal teams to improve service quality and efficiency
Education
Graduation - Accountancy
Marwari College
Ranchi, JH01.2023
Intermediate - Accountancy
St. Xavier’s College
Ranchi, JH01.2020
Skills
- Strong customer service and interpersonal skills
- Problem-solving and conflict resolution
- Expertise in travel booking systems (eg, Amadeus, Sabre)
- Time management and multitasking
- Knowledge of global destinations and travel regulations
- Proficiency in escalation management and handling international clients
- Multitasking
- Time management
Hobbies and Interests
- Reading novels, especially adventure and crime thrillers
- Watching movies in the adventure and crime thriller genres
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Support Executive
IGT
07.2023 - Current
Customer Support Executive
Concentrix Daksh
12.2021 - 07.2023
Graduation - Accountancy
Marwari College
Intermediate - Accountancy
St. Xavier’s College
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