Sajid Khan
Supply Chain - Assistant Manager
Bengaluru,KA
Summary
Results-driven supply chain and claims management professional with 9+ years of experience in order management, stock reconciliation, pricing claims, and process improvements across various industries: Legal and Tax Publication, Petroleum Industry & (FMCG) Fast Moving Consumer Goods. Skilled in SAP, Salesforce (SFDC), and High Radius (HRC) with a proven track record in mitigating financial leakage by rigorously validating trade claims, resolving complex pricing discrepancies, and optimizing the Order-to-Cash cycle. Expert in leveraging SAP and data analytics to identify root causes of inventory loss and streamline cross-functional workflows between Sales and Supply Chain.
Overview
9
9
years of professional experience
Work History
Assistant Manager – Claims (Stock & Pricing)
Genpact
01.2024 - Current
- Detail-oriented Claims and Finance Professional with over 5 years of experience at Unilever, specializing in pricing integrity and stock reconciliation within the FMCG sector. Proven track record in mitigating financial leakage by rigorously validating trade claims, resolving complex pricing discrepancies, and optimizing the Order-to-Cash cycle. Expert in leveraging SAP and data analytics to identify root causes of inventory loss, and streamline cross-functional workflows between Sales and Supply Chain.
- Lead Amazon stock and pricing claims, reconciliations, and governance calls; partnered with Finance, Collections, and KPMG auditors to ensure compliance.
- Created claims management macro tools for retailers Woolworths, Big W, and Kmart to standardize processes and help with the classification of claims and identify true pricing and stock variances for claim copies.
- Managed end-to-end stock and pricing claims for Amazon as a key customer, ensuring accurate validation, timely resolution, updated SOPs, and reduced claim variances.
- Coordinate end-to-end processes with warehouses, delivery partners, GRN coordinators for discrepancies in shortages, oversupply, pricing variances, to ensure timely fulfillment and quality control.
- Conducted weekly governance calls with stakeholders on claim status, root-cause analysis, and action plan.
- Partnered with finance, supply chain, and Amazon vendor teams to streamline claims processing and dispute resolution.
- Perform reconciliation of claims to identify missing deductions, and process reversals to improve accuracy.
- Collaborated with the Cash Application and Collections teams to resolve outstanding claim balances.
- Worked with external auditors (KPMG) to support audits and compliance requirements.
- Developed preventive measures by analyzing claim patterns, and reducing defects.
Business Analyst – Order to Bill (FMCG, Australia)
Genpact
01.2021 - 12.2023
- Managed Order-to-Bill operations for FMCG (Retail and Ice Cream) across Australia.
- Handled customer facing role with order related queries, EDI set up, billing issues, invoice cancellations, and dispute management.
- Partnered with inventory, logistics, sales, and finance teams to ensure timely order processing and delivery.
- Simplified reporting processes via Excel macros, and led UAT for EDI and SAP ECC migration to the cloud (U2K2).
- Developed two macros for Out of Home customers for email confirmation and out-of-stock notices to be sent by macros from the data fetched from SAP.
- Recognized as the clearance champion (Q2 2022) and awarded for automation projects.
- Mentored peers and supported transition leadership, ensuring smooth knowledge transfer.
General Accounting Ops Analyst (Order to Cash, Oil & Gas)
Accenture
08.2020 - 01.2021
- Managed order entry, billing, reconciliation, and cancellations for the USA and Canada.
- Processed requests via Salesforce (case management tool), and executed billing on SAP (760).
- Conducted internal audits, and supported process transitions.
- Created SOPs, supported UAT, and mentored peers during the transition phase.
- Received client and team recognition for adaptability and quick process pickup.
Order Management Specialist (ANZ)
Thomson Reuters
12.2016 - 07.2020
- Delivered end-to-end Order-to-Cash operations, including order entry, billing, subscription cancellations, credits, return authority, dispute management, and collections.
- Resolved customer issues directly via calls, improving service satisfaction, and reducing escalations.
- A rising star from the pilot batch and a valuable contributor has been promoted from Order Management Associate to Order Management Specialist.
- Supported transitions, business visits to Sydney, and received multiple stakeholder recognitions and team awards.
- Allocated authorized return authority, and credit approval authority for cancellation and credits.
- Managed orders, cancellations, and subscriptions for CAB accounts (Consolidated Accommodation Billing) of premium university accounts.
Education
Executive MBA - Lean Operations Management
Alliance University
Bengaluru, India01.2022
BBM - Finance
CMR University
Bengaluru, India01.2016
Skills
SAP ECC (ERP - WRP & U2K2)
Salesforce (SFDC)
High Radius (HRC)
Order-to-Cash (O2C)
Claims & Dispute Management
Reconciliation
Financial Accuracy
Audit & Compliance
Process Improvement
Timeline
Assistant Manager – Claims (Stock & Pricing)
Genpact
01.2024 - Current
Business Analyst – Order to Bill (FMCG, Australia)
Genpact
01.2021 - 12.2023
General Accounting Ops Analyst (Order to Cash, Oil & Gas)
Accenture
08.2020 - 01.2021
Order Management Specialist (ANZ)
Thomson Reuters
12.2016 - 07.2020
Executive MBA - Lean Operations Management
Alliance University
BBM - Finance
CMR University