SAJIT KARRIAMKATTIL
Mumbai
Summary
Results-driven Sr Manager at Star Union Dai-Ichi Life Insurance, recognized for expertise in strategic planning and issue resolution. Championed system integration solutions that significantly enhanced operational efficiency and stakeholder engagement. Proven ability to mentor high-performing teams, achieving key project milestones while ensuring client satisfaction through collaborative decision-making.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr Manager- Business Applications
Star Union Dai-Ichi Life Insurance
Mumbai
08.2017 - Current
- Implemented Claims Management -Digi Claims , New Business Operations for both Retail and credit life i.e IBPS/Omidocs which supported Pan-India Business Operations across multiple Departments
- Participate in Requirement analysis, Gap analysis, SRS release, User acceptance testing & Implementation
- Identifying risk and working on Risk Mitigation
- Working with Development team to translate business requirement into technical requirements
- Responsible for end to end Project Management and all reporting requirements
- Providing regular Project Updates to stakeholders
- Managing all Partner, Bank and Third Party Integrations and their associated end to end flow in BPM
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
- Implemented and developed operational standards, policies and procedures
- Held monthly meetings to create business plans and workshops to drive successful business
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects
- Mentored junior staff members for skill development and career progression within the organization
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Increased customer satisfaction with timely project deliveries and seamless communication
- Achieved operational excellence by streamlining processes and implementing best practices
- Led cross-functional teams to achieve project milestones and deliver high-quality results
Deputy Manager
HDFC Standard Life Insurance Company Ltd.
Mumbai
05.2007 - 08.2017
- Successfully migrated from legacy independent work flow systems to Enterprise system i.e TEBT which was a large scale project span across departments and involved multiple Departments
- Participate in Requirement analysis, Gap analysis, SRS release, User acceptance testing & Implementation
- Identifying risk and working on Risk Mitigation
- Working with the Development team to translate business requirement into technical requirements
- Responsible for end to end Project Management and all reporting requirements
- Providing regular Project Updates to stakeholders
- Determine training needs, identify training gaps & conduct programs to enhance operational efficiency of entire project to achieve profitability and timely achievement of project targets
- Reviewing Cost and Effort estimation submitted by vendors, finalizing and presenting the same to Management
- Resource scheduling and managing allocation of Projects to these resources
- Production Support and Maintenance of different systems based on defined SLA's
- Enhanced supervisory and leadership abilities by working closely with supervisor
- Maintained, documented and presented progress reports to leaders
- Improved team efficiency by streamlining processes and implementing innovative management strategies
- Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity
- Introduced new methods, practices, and systems to reduce turnaround time
- Supervised day-to-day operations to meet performance, quality and service expectations
Senior Software Developer
Sofscript Systems & Services Ltd.
Mumbai
02.2006 - 04.2007
- Provide a channel of communication between the client decision-makers and users to maintain and effectively manage the partnership throughout the product life cycle
- Delivered high-quality code on time by effectively managing project timelines and prioritizing tasks accordingly
- Improved software performance by identifying and resolving bottlenecks in the code
- Mentored junior developers, providing guidance on best practices and coding techniques for improved productivity
- Assess existing and identify new client specifications to determine appropriate implementation strategy and identify any additional value added services that are required for a successful rollout
- Develop reports required for decision making & resolved all the bugs faced by the users and do the necessary changes and keep track of all the version changes of the software
Senior Software Developer
Saibex Network
Mumbai
02.2004 - 02.2006
- Trained new developers and programmers on company standards for design and review
- Enhanced user experience with intuitive interface design and optimized functionality
- Provided technical support using knowledge of complex technology to solve problems and support new projects
- Delivered high-quality code on time by effectively managing project timelines and prioritizing tasks accordingly
- Responsible for product and technical escalations
- Responsible for system Development and Undertaking Enhancements and Bugs in the Current systems
Education
MBA - Information System
Sikkim Manipal University
India01.2010
Bachelor of Commerce -
Mulund College of Commerce
Mumbai, India01.2001
Skills
- Effective Issue Resolution
- Troubleshooting Expertise
- Collaborative Decision-Making
- Team Collaboration Across Functions
- Effective Team Collaboration
- Effective Work Planning
- Adaptable Problem-Solver
- Effective Organization
- Proficient in Technical Skills
- Collaborative Networking Skills
- Efficient Resource Management
- Strategic Planning
- Project Planning
- Functional Requirements Review
- Effective Stakeholder Engagement
- Experienced in System Integration Solutions
Certification
- ITIL Foundation v3 Certified, 01/2011
- Service Transition Certified, 2013
- Attended the course of Project Management Professional (PMP) Certification
- Training in Database Administration
- GNIIT (Software Engineering), NIIT, Mumbai, 2001
Languages
- English
- Hindi
- Malayalam
- Marathi
Personal Information
Title: Sr. Manager - Business Applications
Accomplishments
Received CEOs Distingusihed Team Award for implementing Project Claim Management Systems [Annual Awards 2024] and we were winner in Future of insurance Summit & Awards 2024 for Best use of Technology to enhance Customer Experience.
Received Quaterly Award as Echo Ambassdors
Languages
English
First Language
Hindi
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
References
References available upon request.
Timeline
Sr Manager- Business Applications
Star Union Dai-Ichi Life Insurance
08.2017 - Current
Deputy Manager
HDFC Standard Life Insurance Company Ltd.
05.2007 - 08.2017
Senior Software Developer
Sofscript Systems & Services Ltd.
02.2006 - 04.2007
Senior Software Developer
Saibex Network
02.2004 - 02.2006
- ITIL Foundation v3 Certified, 01/2011
- Service Transition Certified, 2013
- Attended the course of Project Management Professional (PMP) Certification
- Training in Database Administration
- GNIIT (Software Engineering), NIIT, Mumbai, 2001
MBA - Information System
Sikkim Manipal University
Bachelor of Commerce -
Mulund College of Commerce
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