Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
AccountManager
Saket Besariya

Saket Besariya

General Manager Business Operations Center
Navi Mumbai,India

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience
8
8
years of post-secondary education
4
4
Certifications

Work History

General Manager- Business Operation Center-JioMart

Reliance Retail Limited
Mumbai, Maharashtra
04.2021 - Current
  • Leading a team - SOP Development and implementation, Project Management, AI Based Reports & Forecasting Projects, NPS, Inventory Management & Analytics, Develop Business Analytics Tools, Sales Improvement Projects, Reporting/Communications, Special Innovation projects

GM & DGM-Central Planning & Execution Cash & Carry

Reliance Retail Limited
Mumbai, Maharashtra
05.2017 - 03.2021

· Lead the Retail Business Analytics, P&L, Cost Control, Sales Improvement, Reporting and Communications for the Reliance cash and carry format

· Key Projects Developed- COVID-19 Project, Transition of wholesale stores to JioMart, High Shrink School, Shrink Forecast Tool, New POS Design, New Housekeeping Design Principle, Central Repository, Survey Portal, Playbooks, SOP Development, Manpower Rationalization, Weekly Bulletins, BDA Tabs Enhancements, JIO Phone Sale, Dump Parade, Safety Months/Weeks, PPE, Yearly Business Plan, Quarterly Strategy Deck Ops, MD Process Enhancement, Sampling Chasers, PL Picking Efficiency, PL Sale, D+1 & CN control, MORC (Monthly Ops Report Card), Monthly Store Associate Recognition, Cluster Manager/SLP Joint Audits, MHE Operations, P&L Forecasting, Kirana Picker Efficiency Improvement, Compass Meetings, Always open checkouts, Scan speed, Mystery Audits, Markdown Escalation

DGM Retail Operations

JMart Convenience Stores- Devyani International
Gurgaon, Delhi NCR
03.2016 - 05.2017

· Handled the Regional Retail Operations of Jmart Convenience Stores (India’s largest Convenience Store Chain) with P&L responsibility- Sales, Shrink, Dump, Process Compliance, Assets, Manpower & other controllable costs

Sr. Manager Retail

Future Retail Ltd
Gurgaon, Delhi NCR
08.2015 - 03.2016
  • Format Development & Retail Sciences (Future)-Aug, Process development for the Group leveraging the knowledge the global best practices learned in Walmart and during other international retail exposure
  • Modular/ Planogram Planning, Feature Space planning (Promo Execution), Inventory Accuracy best practices
  • Developing strategies for different formats regarding- Store Layout, Store Proto, Store Assortments, Store Positioning
  • Private label brand positioning and development / Supply chain efficiency- Introducing best practices

Sr. Manager Retail, District Manager

Walmart India (Easyday Stores)
Gurgaon, Delhi NCR
05.2011 - 07.2015
  • Handled the responsibility of PAN India all format Easyday Stores (209) through Central Operations (Process Compliance & Business Excellence) department for excelling business and refining processes
  • Handled the below KRAs:
  • Shrink control, shrink forecasting, Business communication, Expiry management, PICS (Perpetual Inventory Count System), Road shows, Audit Compliance, PI accuracy forecast tool, New store opening processes, DILO of store management, Asset protection processes, Replenishment system (Rolling Stock Room & PRN/RTV)
  • KPIs: Shrink80%, In stock>95%, Sales>100% & Process compliance>95%
  • Joined the company as District Manager Operations with below KRA
  • Handled stores across Gurgaon, South Haryana and North Rajasthan
  • Responsible for achieving top line and bottom line in all stores
  • 130 staff reported, including store managers & supervisors
  • My District became the first district in the company to give a segment positive income to the company

Operations Head

Godrej Natures Basket Ltd
Delhi NCR, Delhi NCR
01.2010 - 05.2011
  • Handled GNB as Operations Head Delhi and was responsible for opening and running Gourmet stores in Delhi –NCR
  • Company has highest PSF sales in India and highest of ABV
  • Responsible for achieving top line and bottom line in all Delhi stores
  • Finalizing properties, negotiating with vendors for project implementations, Process custodian

Area Manager- Operations, Supermarket Manager

Spencers Retail Ltd
Delhi NCR, Delhi NCR
12.2006 - 01.2010
  • Handled all stores of Haryana (NCR) region as profit area head with an area of 20000 sft
  • Responsible for Merchandising & Displays as per company SOP’s
  • Formulated and implemented innovative sales & marketing policies to elicit desired market response
  • Certified trainer- Was regularly invited for imparting trainings to Retail Management Trainees, Store Mgmt

Export Marketing Manager

R.G. Exports
Delhi, Delhi
04.2005 - 11.2006
  • Accountable for driving International export marketing of Natural Building Stones from India via Internet, phone, fax, international visits, visiting stalls in international exhibitions etc
  • Responsible for maintaining export office, export orders, maintaining export accounts in International currencies & liaising with banks for smooth process efficiency
  • Did business tours to Europe for improving clientele
  • Managed over 10 international clients (S. Africa-3, France-1, Germany-1, UK – 2, Australia-3, Ireland-1)

Merchandiser / Store Operations

T. Choithram International LLC
Dubai, UAE
11.2000 - 03.2005
  • Gained insightful working exposure of functioning of world-class Hypermarket (market specializes in grocery products, butcheries, bakery, F&V, fresh foods etc
  • Handled assignment as merchandiser of company’s import products in Asia's biggest hypermarket, Carrefour, Dubai
  • Holds the credential of bagging 3 promotions in 4.4 years & driving the efforts for improving sales of the world-class supermarket via better customer services, staff handling and hard work

Education

Senior Management Program - General Management

Indian Institute of Management
Ahmedabad
08.2018 - 08.2019

Operations Management & HRM

Lal Bahadur Shastri Institute of Management & Tech
Bareilly
08.1996 - 06.1999

Bachelor of Science - Chemistry, Physics, Mathematics

MJP Rohilkhand University
Bareilly
06.1993 - 05.1996

Certificate Course in Computer Application - Computer And Information Sciences

NIIT
Bareilly
09.1995 - 04.1996

Certificate in Computing - Computer And Information Sciences

IGNOU
Bareilly
08.1996 - 03.1997

Skills

SOP Development and adherence in front-end Retail/Wholesale/Ecom Operationsundefined

Certification

17 Certifications on Lynda.com in Business Management

Affiliations

IIM Ahmedabad Alumnus. Senior Management Program from IIMA 2018-19 GLG Counsel Member as Retail Specialist Insight Alpha Consulting Member as Retail Specialist

Timeline

General Manager- Business Operation Center-JioMart

Reliance Retail Limited
04.2021 - Current

Senior Management Program - General Management

Indian Institute of Management
08.2018 - 08.2019

GM & DGM-Central Planning & Execution Cash & Carry

Reliance Retail Limited
05.2017 - 03.2021

DGM Retail Operations

JMart Convenience Stores- Devyani International
03.2016 - 05.2017

Sr. Manager Retail

Future Retail Ltd
08.2015 - 03.2016

Sr. Manager Retail, District Manager

Walmart India (Easyday Stores)
05.2011 - 07.2015

Operations Head

Godrej Natures Basket Ltd
01.2010 - 05.2011

Area Manager- Operations, Supermarket Manager

Spencers Retail Ltd
12.2006 - 01.2010

Export Marketing Manager

R.G. Exports
04.2005 - 11.2006

Merchandiser / Store Operations

T. Choithram International LLC
11.2000 - 03.2005

Operations Management & HRM

Lal Bahadur Shastri Institute of Management & Tech
08.1996 - 06.1999

Certificate in Computing - Computer And Information Sciences

IGNOU
08.1996 - 03.1997

Certificate Course in Computer Application - Computer And Information Sciences

NIIT
09.1995 - 04.1996

Bachelor of Science - Chemistry, Physics, Mathematics

MJP Rohilkhand University
06.1993 - 05.1996
Saket BesariyaGeneral Manager Business Operations Center