Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
background-images

SAKET SINGH

Bangalore,KA

Summary

A Results-oriented professional with a PGDM and B.Tech, experienced in Client relationship management, Enterprise sales, and Account management. Eager to contribute as an Technology Solutions Specialist by delivering tailored technical solutions, supporting sales teams, and Committed to driving customer satisfaction, retention, and business growth through impactful strategies and long-term partnerships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager-Client Engagement

Quess Corp
11.2024 - 07.2025
  • Led end-to-end delivery of 2 technical projects, coordinating between sales, clients, and resources to customize solutions per client requirements.
  • Managed 3 contract renewals and resource deployment, ensuring SLA compliance and alignment with project needs for consistent service delivery.
  • Ensured customer delight by resolving issues promptly and monitoring satisfaction using NPS and CSAT metrics.
  • Oversaw daily operations to ensure efficiency and adherence to company policies.

Manager( Account Management)

Team Lease Services Ltd.
05.2023 - 08.2024
  • Orchestrated cross-functional delivery of HRMS (SaaS) solutions for 5+ enterprise accounts, ensuring 100% SLA compliance and seamless API/system integrations.
  • Drafted 10+ BRDs, SDDs, and SOPs, standardizing deployment processes and improving implementation efficiency by 25%.
  • Created technical assets including benchmarking dashboards, ROI models, and feature-benefit matrices.
  • Led 15+ product demos, mapping platform capabilities to client business objectives and driving 70%+ solution adoption.
  • Drove 70% of revenue targets through solution consulting, identifying upsell and cross-sell opportunities that optimized retention and built long-term relationships.

Digital Marketing Executive

WEBX
07.2019 - 07.2020
  • Managed 4 client websites- Improved website metrics through SEO Audit and optimization, resulting in 2x user engagement.
  • Analyzed website traffic and engagement metrics to optimize content strategies and improve user experience.
  • Developed 12 client proposals (RFI & RFP) and R&D reports.
  • Ideated SEO key words plan and developed Sales Collaterals.
  • Managed marketing campaigns using DM & CRM tools, ensuring smooth execution and optimized on-page SEO for improved performance.


Education

PGDBM - Marketing & Operations

XAVIER INSTITUTE OF MANAGEMENT & ENTREPRENEURSHIP
Chennai
04-2023

B.TECH (ECE) - Electrical, Electronics And Communications Engineering

BIKANER GOVERNMENT ENGINEERING COLLEGE
Bikaner
06-2019

Skills

  • Client relationship management
  • Enterprise sales
  • Account management
  • Project & Account Management
  • Customer relationship Management
  • SaaS & Infrastructure Knowledge
  • Documentation: BRD, SDD, SOP
  • Market & Competitive Analysis

Certification

  • Certified Internet Marketing Professional, Ed Solutions Institute, 2018
  • Certified Google Analytics beginner, Google Analytics academy

Accomplishments

  • Finalist in STUPRENEURS Bikaner, a startup program by Startup Oasis (RIICO & CIIE, IIM Ahmedabad)

Timeline

Manager-Client Engagement

Quess Corp
11.2024 - 07.2025

Manager( Account Management)

Team Lease Services Ltd.
05.2023 - 08.2024

Digital Marketing Executive

WEBX
07.2019 - 07.2020

PGDBM - Marketing & Operations

XAVIER INSTITUTE OF MANAGEMENT & ENTREPRENEURSHIP

B.TECH (ECE) - Electrical, Electronics And Communications Engineering

BIKANER GOVERNMENT ENGINEERING COLLEGE

Similar Profiles

CREATE PROFILE
SAKET SINGH