Saketa Dandi
Visakhapatnam
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
1
1
Certificate
4
4
years of professional experience
Work History
RTA analyst in google maps
Accenture solutions pvt ltd
01.2024 - Current
- Actively watch and manage call volumes, agent availability, and queue data as it happens to ensure targets are met.
- Developed and maintained detailed reports ensuring data accuracy and consistency.
- Assisted in the preparation of presentations for stakeholder meetings.
- Address immediate issues and communicate with agents and supervisors about real-time operational needs.
Content Moderator for Meta
Genpact private limited
01.2023 - 01.2024
- Keeping platform users and workers safe by removing toxic content through automation
- Responsible for analyzing and reviewing user roles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged
- Reviewing user-generated content to ensure that it's not offensive, harmful or inappropriate prior to it being published to a platform or server.
- Collaborated with team members to streamline content moderation processes.
- Assisted in training new moderators on best practices and tools.
- Trained new moderators on best practices and company standards.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
AVOC-tron Associate
Amazon
04.2022 - 10.2022
- Meeting predetermined metrics and assigned productivity targets and quality standards with in deadline
- Contributing to process changes to minimize handling time ,increasing work efficiency.
- Analyze and detect exceptions
- Assisted in analyzing operational data to identify process inefficiencies.
- Supported team in executing daily tasks, ensuring adherence to safety protocols.
- Collaborated with cross-functional teams to streamline workflow processes.
- Maintained accurate records of inventory and shipment activities.
Education
Aeronautical engineering
Veltech Rangarajan Dr.Sangunthala R&D Institute Of Science And Technology
Chennai01.2019
High School Diploma -
Narayana Junior College
AP01.2014
Formal Education -
St Joseph's Secondary School
Visakhapatnam01.2012
Skills
Content strategy development
Certification
Excel with AI
Timeline
RTA analyst in google maps
Accenture solutions pvt ltd
01.2024 - Current
Content Moderator for Meta
Genpact private limited
01.2023 - 01.2024
AVOC-tron Associate
Amazon
04.2022 - 10.2022
Aeronautical engineering
Veltech Rangarajan Dr.Sangunthala R&D Institute Of Science And Technology
High School Diploma -
Narayana Junior College
Formal Education -
St Joseph's Secondary School
Section name
- Implant training at COMPOSITED AND TECHNOLOGY PARK
- INTERN at TM AEROSPORTS
Activities
NCC cadet with "B" and "C" certificate Attended CATC camps
Section name
- Implant training at COMPOSITED AND TECHNOLOGY PARK
- INTERN at TM AEROSPORTS