SAKSHAM JAMWAL

• To manage daily reception tasks, leads front desk staff, and resolves guest issues to ensure smooth operations and high customer satisfaction

Key Responsibilities

• Staff Leadership: Train, schedule, and guide front desk agents during shifts.
• Guest Services: Oversee check-ins and check-outs, greet VIPs, and handle complaints.
• Department Coordination: Work with housekeeping and maintenance to keep rooms ready.
• Financial Oversight: Audit cash drawers, review billing, and balance shift paperwork.

• Responsible for preparing and sharing daily Morning Reports, including hotel history, forecast, and performance analysis.
• Conduct rate shopping and update room rates as per market trends and competitor analysis.
• Monitor STR rankings and provide insights to support revenue strategies.
• Upload performance and revenue reports on SBRP and maintain internal reporting accuracy.
• Manage and respond to all reservation-related emails and calls promptly, ensuring high guest satisfaction.
• Handle OTA (Online Travel Agencies) and GDS (Global Distribution Systems) bookings, ensuring real-time updates and availability.
• Manage reservation updates, modifications, and cancellations with accuracy and efficiency.
• Checking and updating OTA commissions.

• Managed daily operations including bookings, cancellations, and modifications across multiple channels (phone, email, online platforms).
• Delivering Seamless guest experiences through efficient check in/ check out operations.
• Responsible for preparing and sharing daily morning reports including Hotel History, Forecasts, and performance and analysis.
• Processed guest billing and payments ensuring accuracy in cashiering.
• Conducted Night Audits to reconcile Financial and Operations records.
• Maintained Compliance with local regulations by completing C- Form for Foreign Guests.

• Delivered seamless guest experiences through efficient check-in/check-out operations.
• Handled guest calls and inquiries, including screening, transferring, and resolving complaints.
• Processed guest billing and payments, ensuring accuracy in cashiering.
• Conducted night audits to reconcile financial and operational records.
• Maintained compliance with local regulations by completing C-Forms for foreign guests.

An on-the-job (OJT) trainee in the hotel industry rotates through core operational departments-such as the front office, housekeeping, food and beverage

Front Office Duties

• Greet guests and assist with check-in and check-out procedures.
• Answer phone calls, handle inquiries, and manage basic room reservations.
• Shadow front desk agents to learn property management software (PMS)
• Assist guests with luggage, local attraction information, and special requests.

Housekeeping Duties

• Inspect and assist in cleaning guest rooms and public spaces.
• Learn linen and laundry management standards.
• Report maintenance issues or lost and found items to supervisors.
• Understand inventory controls for guest supplies and cleaning chemicals

Food and Beverage (F&B) Duties

• Set up tables, polish silverware, and prepare the dining room.
• Take guest orders and serve food and beverages in restaurants or banquets.
• Clear tables and assist kitchen or steward staff with clean-up.
• Learn basic point-of-sale (POS) systems and order-taking protocols

Food Production Duties

• Assist line cooks with basic food prep, peeling.chopping, and portioning.
• Maintain station cleanliness and adhere to strict food safety and hygiene rules
• Help stock inventory and rotate food items properly.
  

• Assisted in daily front desk operations and guest check in processes
• Coordinated room assignments and special requests for guests efficiently
• Collaborated with housekeeping to ensure room readiness and cleanliness standards.