Summary
Overview
Work History
Education
Skills
OTHER PERSONAL DETAILS
Timeline
Generic

Sakshi .

Customer Service Specialist
S.A.S Nagar

Summary

Results-driven Customer Support Specialist with over three years of experience managing customer interactions and resolving inquiries across multiple channels. Proven success in training and mentoring junior team members, significantly boosting performance and operational efficiency. Recognized for exceptional work ethic and consistently achieving top performance rankings, demonstrating a commitment to excellence. Prepared to leverage extensive customer service expertise and strong problem-solving skills to contribute to a dynamic team environment.

Overview

2
2
Languages
7
7
years of professional experience

Work History

Customer Support Associate

Top Business Consultancy Services Pvt. Ltd.
Panchkula, India
11.2022 - 11.2025
  • - Managed customer interactions via calls and emails, ensuring prompt and effective resolution of inquiries.
  • Facilitated and supported junior team members in mastering sales processes and Epicor software, improving team performance and operational efficiency.
  • Displayed exceptional work ethic, regularly achieving status as one of the top-performing employees in the team.

Customer Service Associate

Amazon Development Centre (India) Pvt. Ltd.
01.2019 - 06.2019
  • - Act as Primary Point of Contact for Customers
  • - Proactive Issue Prevention
  • - Providing best solution to customers.
  • - Resolving Queries across various Channels
  • - Variable Shift Work

Education

MBA - HR And Marketing

Chandigarh Group of Colleges Jhanjeri
Punjab
04.2001 -

B.Com -

Himachal Pradesh University (HPU)
Shimla, India
04.2001 -

XIIth - English

Aadharshila School
Palampur, India
03-2016

Xth - English

Kendriya Vidyalaya
Palampur, India
03-2013

Skills

Customer Support

OTHER PERSONAL DETAILS

  • City: Chandigarh
  • Country: INDIA

Timeline

Customer Support Associate

Top Business Consultancy Services Pvt. Ltd.
11.2022 - 11.2025

Customer Service Associate

Amazon Development Centre (India) Pvt. Ltd.
01.2019 - 06.2019

MBA - HR And Marketing

Chandigarh Group of Colleges Jhanjeri
04.2001 -

B.Com -

Himachal Pradesh University (HPU)
04.2001 -

XIIth - English

Aadharshila School

Xth - English

Kendriya Vidyalaya
Sakshi .Customer Service Specialist