Sakshi Gandhakte

Production /Senior Application Support Engineer

Executive

Pune

08.2022 - Current

2.8years of experience in L1 and L2 production and application support, and institutional training for the German client.
Working on both Indian and German virtual sites to accomplish the given tasks. Working on various tasks assigned through different sources, and ensuring tasks are completed in a stipulated time.
Good knowledge of UNIX and SQL. Extensive working experience in a production support environment by supporting and resolving various environmental issues related to Unix, databases, and middleware of applications.
Coordinating with different teams and clients to resolve the issues related to the application.
Involved in 24/7 on-call support for the production environment. Good knowledge of DML, DDL, DCL, transaction control, and data retrieval.
Maintaining an attendance tracker of the job requests. Handled the reporting part of the process in the shift handover.
Good knowledge of Excel, PowerPoint, and Word (MS Office).
Prepare the product document as per the requirements. Monitored system performance, identified issues, and implemented solutions.
Handled root cause analysis, implementing corrective actions when necessary.
Performed production adjustments for quality and productivity.
Provided on-call support for critical production systems.
Mentored new engineering and production team members.
Coordinated with development teams to ensure timely resolution of incidents.
Developed scripts for automation of routine operational tasks such as backups, monitoring.
Worked closely with other teams to resolve cross functional issues.
Analyzed, estimated or reported production costs.
Generated reports on system availability, performance metrics and SLAs compliance.
Trained new employees on company and safety standards, providing assistance and remediation with issues.
Achieved cost-savings by developing functional solutions to problems.
Updated and maintained databases with current information.
Compiled and submitted monthly and yearly reports.
Created detailed documentation of process flows and configuration changes.
Provided training and guidance to junior members within the team on production support activities.
Completed routine maintenance and repair.
working on Spain project like icing ,SR,CRQ, G-OBM,