Sakshi Kumari
Patna
Summary
Results-driven CRM Manager known for high productivity and efficient task completion. Excel in data analysis and CRM platform management to enhance customer relationships. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
6
6
years of professional experience
Work History
Assistant Sales Manager
Venus Star Construction Pvt Ltd
Patna
01.2025 - 04.2025
- Contributed to the largest real estate project in Bihar and Jharkhand, and also played a key role in the launch of the project.
- Managing client relations, coordinating with the sales team, and utilizing CRM tools like Metroleads to streamline operations and boost conversions.
- Managing end-to-end sales operations for the new project, from lead generation and client acquisition to closing deals and after-sales support.
- Built strong client relationships and maintained a high customer satisfaction rate through personalized service and transparent communication.
- Trained and mentored junior sales staff, enhancing overall team performance and efficiency.
- Achieved exceptional sales performance, contributing 20% to overall revenue within the first 2 months of the project launch.
- Collaborated with the marketing department to develop promotional materials and sales strategies.
- Played a key role in brand building through participation in the property expo, local promotions, and the digital outreach campaign.
CRM
Satyemev Group Pvt. Ltd.
09.2022 - 11.2024
- Managed customer relations on an ongoing basis to maximize customer retention.
- Built partnerships with diverse internal teams, as well as the sales, finance, and operations departments, to streamline processes.
- Updated customers about the progress of their purchase.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Segmented and managed a customer database, resulting in correct targeting and communication.
- Developed and tested strategies resulting in more effective ways of communicating with customers.
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
- Provided end-to-end services to clients post-sales closure.
- Prepared an incentive and performance report for the sales team.
Sales Manager
Bada Business Pvt. Ltd.
08.2019 - 08.2022
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Worked as sales manager and lead the sales team.
- Provided training to partners of Bada Business.
- Having experience of organizing various events.
- Contributed significantly to the revenue of the channel partner.
Education
Bachelor of Business Management -
Anugarah Narayan College
Patna2023
Intermediate -
BSEB
2019
Board -
BSEB
2017
Skills
- Client relationship management
- Strategic planning
- Team Development
- Work planning and prioritization
- Administration and Reporting
- Analytical thinking
- Multitasking
- Effective communication
- CRM software
- Customer retention
Personal Information
Timeline
Assistant Sales Manager
Venus Star Construction Pvt Ltd
01.2025 - 04.2025
CRM
Satyemev Group Pvt. Ltd.
09.2022 - 11.2024
Sales Manager
Bada Business Pvt. Ltd.
08.2019 - 08.2022
Bachelor of Business Management -
Anugarah Narayan College
Intermediate -
BSEB
Board -
BSEB
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