Intune Engineer with expertise in mobile device and application management (MDM/MAM) utilizing Microsoft Intune and Azure Active Directory. Demonstrated success in deploying, configuring, and troubleshooting device policies and security settings. Proficient in integrating Microsoft 365 and Endpoint Manager to improve compliance and security across various devices. Experienced in Windows Autopilot, PowerShell scripting, and device enrollment processes.
Managed and resolved complex Microsoft Intune issues, ensuring seamless device enrollment across Android, Windows, and iOS platforms.
Oversaw and troubleshot various enrollment methods, including Windows Autopilot and Group Policy Objects.
Addressed technical challenges related to App Protection Policies, compliance settings, and device restrictions.
Leveraged ticketing tools to track and escalate cases, ensuring timely resolution and customer satisfaction.
Provided proactive support via phone and email, delivering clear communication to diagnose issues.