Sakshi Suri
Senior Inside Sales Manager
Zerakpur,PB
Summary
Dynamic Senior Inside Sales Manager with a proven track record at Life Optoelectronics, excelling in sales strategy development and customer relationship building. Spearheaded cross-functional initiatives that enhanced product offerings, while fostering a culture of continuous improvement. Recognized for exceptional communication skills and a commitment to client satisfaction, driving long-term retention.
Overview
13
13
years of professional experience
1
1
Certification
4
4
Languages
Work History
Senior Inside Sales Manager
Life Optoelectronics
11.2025 - Current
- Spearheaded cross-functional efforts to improve product offerings based on customer feedback and market trends.
- Led contract negotiations to secure profitable deals while ensuring long-term client satisfaction and retention.
- Delivered comprehensive product knowledge training sessions for both new hires and existing team members to ensure consistent messaging across all touchpoints with customers.
- Championed continuous improvement culture within the sales organization by regularly soliciting feedback from team members, identifying areas for improvement, and implementing actionable changes.
Technical Professional
CNH Industrial
02.2016 - 04.2025
- Developed custom scripts for process automation, improving overall operational efficiency.
- Championed effective communication between technical teams and non-technical personnel facilitating smooth project execution.
- Developed software applications for enhanced user experience and improved functionality.
- Established robust cybersecurity measures safeguarding sensitive information and protecting against potential threats.
- Mentored junior team members, fostering a collaborative environment that supported professional growth.
- Conducted thorough risk assessments before launching new initiatives, mitigating potential negative impacts on the organization''s technology landscape.
- Streamlined processes with automation, reducing manual workload and increasing productivity.
- Led cross-functional teams to deliver successful projects on time and within budget.
- Increased system efficiency by implementing and optimizing technical solutions.
- Designed and executed comprehensive testing plans, ensuring high-quality products were delivered to endusers.
- Resolved complex technical issues, ensuring minimal downtime and maintaining customer satisfaction.
Russian Translator and Interpreter
KSS Gurugram
07.2013 - 01.2016
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Translated documents from Russian to English and Vice Versa.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
- Assisted legal teams in navigating complex cases involving non-English speakers, providing accurate translation of testimonies and evidence materials.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
System Engineer
WIPRO
09.2012 - 07.2013
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Completed software updates and assessed security patches for optimized computer use.
- Optimized networked software and operating systems by applying updates and patches.
- Conducted end-user reviews for modified and new systems.
Education
Master of Arts - Russian Language
Department of Slavonic And Finno Ugarian Studies
04.2001 -
Intensive Advance Diploma - Russian Language
Department of Slavonic And Finno Ugarian Studies
04.2001 -
Certificate - Russian Language
Department of Slavonic And Finno Ugarian Studies
04.2001 -
Bachelor of Arts -
Deen Dayal Upadhyay College
04.2001 -
A.I.S.S.C.E , CBSE -
Lovely Public Sr. Sec. School
04.2001 -
A.I.S.S.E , CBSE -
Lovely Public Sr. Sec. School
04.2001 -
Skills
Sales coaching
Customer relationship building
Sales team leadership
Customer service management
Sales tracking
Sales strategy development
Client support
Market Knowledge
Cross-functional collaboration
IT troubleshooting
ITIL framework
Mobile app development
System administration
IT service management
Teamwork
Teamwork and collaboration
Remote support
Network support
Customer service
Problem-solving
Software installation
Remote technical support
Microsoft windows and office
Time management
Problem-solving abilities
Technical issues analysis
Help desk support
Multitasking
Troubleshooting network issues
Application installations
Excellent communication
Customer service expert
Decision-making
Friendly and patient
Hardware and software repair
Technical troubleshooting
Self motivation
Time management abilities
Hardware installation
Verbal and written communication
Certification
ITIL V4 Foundation
Timeline
ITIL V4 Foundation
02-2026
Senior Inside Sales Manager
Life Optoelectronics
11.2025 - Current
Technical Professional
CNH Industrial
02.2016 - 04.2025
Russian Translator and Interpreter
KSS Gurugram
07.2013 - 01.2016
System Engineer
WIPRO
09.2012 - 07.2013
Master of Arts - Russian Language
Department of Slavonic And Finno Ugarian Studies
04.2001 -
Intensive Advance Diploma - Russian Language
Department of Slavonic And Finno Ugarian Studies
04.2001 -
Certificate - Russian Language
Department of Slavonic And Finno Ugarian Studies
04.2001 -
Bachelor of Arts -
Deen Dayal Upadhyay College
04.2001 -
A.I.S.S.C.E , CBSE -
Lovely Public Sr. Sec. School
04.2001 -
A.I.S.S.E , CBSE -
Lovely Public Sr. Sec. School
04.2001 -