Sakthivel Sivasubramaniam

• Hindustan Aeronautics Limited – AL-31FP Turbofan Engine Program (Su-30MKI Fighter Aircraft)Experience in aerospace and defence documentation with focus on Operation & Maintenance Manuals (OMM).
• Skilled in S1000D structured authoring, XML content development, and IETM/ETM documentation.
• Proficient in PTC Arbortext Editor, CSDB, and DMRL management with strict issue/version control.
• Supported migration of legacy manuals into interactive digital formats meeting IAF/export compliance.
• Expertise in Adobe Illustrator for creating technical illustrations, exploded views, and schematics.
• Translated complex engineering inputs into accurate, user-friendly visual and textual documentation.
• Improved documentation quality, reusability, and turnaround time through structured authoring and standardized templates.
• Strong collaboration with engineering, design, and production teams for accurate technical content.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Enhanced readability of technical manuals by simplifying complex concepts into easy-to-understand language for diverse audiences.

• Increased client base by identifying potential opportunities and establishing new relationships with key decision makers.
• Utilized advanced data analysis tools to track sales performance metrics, identify areas for improvement, and develop targeted strategies for growth.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Expanded market presence by researching industry trends, analyzing competitors'' strategies, and adjusting sales tactics accordingly.

• - Increased Customer Retention: Boosted customer retention rates by 30% through personalized engagement strategies and proactive problem-solving.
• - Enhanced Customer Satisfaction: Achieved a 95% customer satisfaction score by implementing feedback loops and continuous improvement processes.
• - Team Leadership: Led a team of customer success associates, fostering a collaborative environment that enhanced productivity and innovation.

• - Exceeded Sales Targets: Surpassed monthly sales goals by 15% through effective negotiation and relationship-building techniques.
• - Customer Service Excellence: Delivered exceptional customer service, resulting in a 40% increase in customer referrals and positive reviews.

Aircraft Model: Boeing 747-800 Duration: 3 Months

• Assisted licensed aircraft maintenance engineers in line maintenance checks performed before each flight, ensuring aircraft readiness and operational safety
• Participated in C-check maintenance for two months, conducting thorough structural inspections, functional tests, and system validations in compliance with DGCA and manufacturer standards
• Supported work involving avionics systems, hydraulic systems, and landing gear inspections
• Gained valuable experience in aircraft troubleshooting procedures, preventive maintenance, and technical reporting
• Exposure to aviation quality control practices, safety protocols, and maintenance record-keeping systems, enhancing understanding of MRO (Maintenance, Repair & Overhaul) processes
• Worked collaboratively in a high-paced maintenance environment, emphasizing team coordination, precision, and adherence to safety and regulatory requirements