Sakthisaravanan P

• Developed and implemented strategies to improve team performance.
• Conducted regular meetings with the SME team to review progress and address any issues.
• Motivated and coached team members to reach goals, providing constructive feedback.
• Created reports summarizing key metrics such as productivity levels, customer satisfaction ratings.
• Collaborated with other departments to ensure successful completion of cross-functional projects.
• Analyzed data from various sources to identify trends and develop solutions for improving efficiency.
• Researched new technologies or processes that could be used to enhance the SME teams' capabilities.
• Implemented best practices for managing workloads among the SME team members according to individual skillsets.
• Maintained accurate records of employee attendance, leave requests, performance reviews.
• Developed effective communication channels between different departments within the organization in order to facilitate collaboration among teams.
• Offered one-on-one support for team members and managers to drive continuous improvement.

· Maintaining an enterprise backup infrastructure and work extensively with network operation center.

· Monitoring the alert management system and creating a request as per customer’s requirement and generating/routing the alerts to the relevant queues.

· Troubleshoot and resolve complex, critical and sensitive support issues

· Handle customer issues on a daily basis and provide customer feedback on their issues as they progress.

· Recreate problems in house and Provide evidence where bug fixes are required

· Installation and Upgradation of Commserve, Media agent and Windows Client.

· Working on alerts and sending the appropriate documents which fix the issue to the customers.

· Configuration of Libraries and Shared libraries

· Support simple and complex installations/upgrades of Simpana on various Windows based operating systems.

· Configuring the Cloud storage on the commcell

· Coordinate with storage engineer to build new solutions to enhance performance, security, reliability, and scalability by enhancing internal processes and make suggestion on upcoming hardware.

· Document storage infrastructure and analyze system logs.