Entrepreneurialand growth-minded servant leader with 11 years of experience driving positivechange and revenue influence within high performing digital advertising andtechnology companies. Delivers product development and digital marketingsolutions that drive improvement in revenue, productivity, cost-savings, andcompetitive advantage. Leverages diverse industry background, business acumen,and technology expertise to achieve the objectives of all stakeholders. Decisive, collaborative leader who quickly identifies, addresses,and solves business issues. Skilled strategist who brings innovative thinkingand creative ideas to the strategic planning and implementation process. Cultivatesand maintains positive relationships with colleagues and clients. Builds,motivates, and leads high-performance, cross-functional teams to achieve andexceed performance and program objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery Partner, Healthcare Services
Tata Consultancy Services
06.2023 - Current
Responsible for management and business growth of client portfolio programs ranging up to $55MM, with profitability margins above 35% uplifted by 400bps
Delivered major programs effectively by leveraging innovative & collaborative strategies to achieve business growth in Digital Pharmacy, Clinical Utilization Management, Primary Care and Home Health improving customer satisfaction by 24%
Strategy development and execution for major wins and Customer engagement at CXO levels growing portfolio by 18%
Manage and coach team of 500+ Solutions Delivery professionals across 3 shores and 10 delivery centers, focused on improving client delivery satisfaction and career growth.
Translate business needs, digital strategies, creative concepts and complex technology solutions into roadmaps and implementation plans.
Strategy Enablement Lead, US Midwest Healthcare
Tata Consultancy Services
01.2021 - 06.2023
Drive transformation of $300MM unit with 40% growth in existing client relationships and improving engagements with new clients through strategic initiatives and scaled innovation
Devised and presented business plans and forecasts to Unit President
Collaborative hands-on engagement with Sales Leaders executing playbooks for full services sales & client CXO engagement leading to 3 new client acquisitions
Scaled Innovation engagements with CIOs & business leaders through design thinking workshops and Rapid Prototyping driving the client Innovation agenda
Established systematic client insights program providing inside-out and outside-in intelligence handbooks
Delivery Manager, Large Multi Front Pharmacy
Tata Consultancy Services
07.2018 - 12.2020
Delivery Manager leading and advising $7B Pharmacy portfolio of client with 150+ associates in Outcome based Managed Services model providing 8% year on year savings and improved time to market by 15%
Built new Agile Delivery Center with 100+ associates through Strategic Resourcing drives and stakeholder connects
Proposed and Implemented digital transformation to cloud ready micro-service-based landscape with multi-shore delivery team adopting agile ways of working
Service Delivery Manager
Tata Consultancy Services
06.2015 - 06.2018
Service Delivery Owner for 4 Enterprise SRE towers covering a wide array of technologies with demonstrated improvements - >50% inventory reduction, 55% Reduction in Incident Aging, 40% Reduction in Impacted User Minutes, Process Improvements savings of > 35 person month
Ramped up multi-shore team of more than 150 associates.
Business Analyst, Specialty Pharmacy
Tata Consultancy Services
01.2010 - 05.2015
Applied honed problem-solving skills for large specialty pharmacy to analyze and resolve issues for IT enabled impact on Cost to Fill reduction of $12, business development and standards compliance.
Generated standard and custom reports to provide insights into business performance.
Business Analyst
Tata Consultancy Services
05.2006 - 12.2009
Designed clinical data platforms to enable information access for research, improve quality and integrity of data & improve quality of patient care
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services