Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Salik Hamid

Baghemehtab ,Srinagar,JK

Summary

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Amadeus proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
6
6
Languages

Work History

Associate Technical Support Engineer

GZS Infotech Pvt LTD
Srinagar, J&K
09.2020 - 10.2021
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Worked on support cases on Customer Relation Management,
    Analyzed configurations and helped customers implement configurations on their products like VPN, Firewall.

Process Associate

IGT Solutions
Gurugram, New Delhi
11.2019 - 05.2020
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Strengthened quality controls to enhance revenue and control downtime.

Internship Student

Techboxx Technologies
Srinagar, JK
01.2019 - 03.2019
  • Monitored network hardware operations to evaluate proper configuration.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.

Education

Bachelor of Engineering - Information Technology

Model Institute of Engineering And Technology
Jammu
11.2015 - 03.2021

Skills

  • Customer Relationships Experience
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Interests

Emerging Technology

Networking

Timeline

Associate Technical Support Engineer

GZS Infotech Pvt LTD
09.2020 - 10.2021

Process Associate

IGT Solutions
11.2019 - 05.2020

Internship Student

Techboxx Technologies
01.2019 - 03.2019

Bachelor of Engineering - Information Technology

Model Institute of Engineering And Technology
11.2015 - 03.2021

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Salik Hamid