Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
AccountManager

SALIM SAYYAD

Cluster Lead for HRO Global Operation
Mumbai

Summary

Seasoned professional with over two decades of extensive experience in Payroll Operations, Order-to-Cash (OTC), and HRO across regions including the Middle East and Asia. Proven track record in leading large cross-functional teams, driving process improvements, and managing critical client interactions. Recognized for strong problem-solving abilities, effective stakeholder management, and dedication to operational excellence.

Overview

21
21
years of professional experience

Work History

Cluster Lead – Middle East Payroll Operations

Accenture India Pvt. Ltd.
Mumbai
05.2020 - Current
  • Lead payroll operations for 13 MEA countries, managing a team of 11.
  • Act as a single point of contact for client’s Payroll, HR, and Finance teams.
  • Drive payroll governance meetings and performance reporting (monthly, quarterly, annually).
  • Coordinate with Payroll Vendors and internal stakeholders for end-to-end service delivery.
  • Integrated technology milestones into overall project plan.
  • Organized regular meetings to provide updates on project status, challenges faced, and upcoming priorities, promoting transparency within the cluster.
  • Maintained strict adherence to regulatory standards while managing multiple ongoing projects concurrently, mitigating any potential compliance risks.
  • Identified areas for improvement within the cluster, implementing targeted action plans to address these issues.
  • Enhanced team performance by implementing effective communication strategies and providing regular feedback.
  • Led cross-functional projects to drive process improvements within the cluster, enhancing efficiency and customer satisfaction.

Team Lead – Asia Payroll Operations

Accenture India Pvt. Ltd.
04.2016 - 04.2020
  • Managed payroll for 9 Asian countries with a team of 6.
  • Led governance, audits, training, and resource allocation.
  • Drove process improvements and trained new team members.
  • Delivered performance reviews and career development plans.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Team Lead | SME | Team Member – Customer & Vendor Data Management

Tata Consultancy Services (TCS)
02.2011 - 03.2016
  • Progressed from Team Member to Team Lead managing 18-member team for a major global chemical client.
  • Oversaw global customer master data validation and management in SAP, ECC, and Siebel.
  • Managed customer onboarding, credit limit analysis, and data accuracy.
  • Led 3 process transitions and contributed to data migration projects in North America and Europe.
  • Coached team members in techniques necessary to complete job tasks.
  • Key Achievements:
  • Completed 2 Lean Six Sigma Projects saving $18,482; one selected as Best Reliability Project.
  • Certificate of Excellence, multiple star awards, and recognized for innovation.
  • Automated customer master data processes, reducing processing time significantly.


Associate – Background Verification (US Process)

Aditya Birla Minacs
03.2010 - 11.2010
  • Conducted internet-based employment and education verification for U.S. clients.
  • Promoted to Quality Checker within 6 months for consistent performance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Phone Banking Officer

iProcess Pvt. Ltd. (ICICI Bank)
07.2006 - 02.2010
  • Promoted personal loan and balance transfer products to existing credit card customers.
  • Maintained team MIS and ensured timely loan disbursals with minimal escalations.

Customer Support Executive

Veeraraghavan & Co. (Citi Bank – Credit Dept.)
12.2004 - 06.2006
  • Managed personal loan files, verification reports, and customer coordination for sanctions and disbursements.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.

Education

Bachelor of Commerce - B.Com

Mumbai University

Skills

ADDITIONAL INFORMATION

  • - Proficient in SAP, Siebel, ECC, CRM tools.
  • - Strong communication & analytical skills.
  • - Award-winning contributor in cross-functional project environments.

Timeline

Cluster Lead – Middle East Payroll Operations

Accenture India Pvt. Ltd.
05.2020 - Current

Team Lead – Asia Payroll Operations

Accenture India Pvt. Ltd.
04.2016 - 04.2020

Team Lead | SME | Team Member – Customer & Vendor Data Management

Tata Consultancy Services (TCS)
02.2011 - 03.2016

Associate – Background Verification (US Process)

Aditya Birla Minacs
03.2010 - 11.2010

Phone Banking Officer

iProcess Pvt. Ltd. (ICICI Bank)
07.2006 - 02.2010

Customer Support Executive

Veeraraghavan & Co. (Citi Bank – Credit Dept.)
12.2004 - 06.2006

Bachelor of Commerce - B.Com

Mumbai University

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SALIM SAYYADCluster Lead for HRO Global Operation