Summary
Overview
Work History
Education
Skills
Languages
PERSONAL DETAILS
Timeline
Generic

SALMAN SHEIK

Bengaluru

Summary

8+ years of diverse experience in ITES industry and IT sector with Process, systems support & Software Application management. Self-motivated group leader and result driven in IT operations with vision of Continuous Process Improvement. I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field.

Overview

11
11
years of professional experience
2013
2013
years of post-secondary education

Work History

Functional Systems Analyst

TATA CONSULTANCY SERVICES (TCS)
Bangalore
08.2022 - Current
  • Analyzed complex system requirements, leading to streamlined processes that enhanced operational efficiency and user satisfaction.
  • Collaborated with cross-functional teams to design and implement system solutions, resulting in improved stakeholder engagement.
  • Developed comprehensive documentation for system specifications, ensuring clarity and consistency during project execution and maintenance.
  • Working as an SME for the Audio Visual & operation lead for Unified Communication team.
  • Increased service quality by delivering state of the art A/V solutions via project managing effectiveness to coordinate and complete 5 major office A/V build-out projects globally in 3 years, on time and on budget.
  • Developed and implemented initial global A/V standards to reduce operational and support challenges.
  • Managing Polycom Audio Visual infrastructure and video conference technology service globally. (170+ Polycom in-room video conference systems, RMX bridging and virtual meeting rooms, CMA, RPRM and DMA device management, VBP & RPAD for external connectivity server) & Polycom Lync integration
  • Managing AV support, conferencing service for APAC and EMEA & Event management portfolio for India region
  • Vendor relations with global integration partners to better manage over all regions
  • Working as an operational lead & as a point of contact for all Lync related issue during APAC & EMEA hours.
  • Own Operation excellence portfolio which include timely meetings, follow up on issues, improve & awareness service management to teams, co-ordinate with various team filling gap, co-ordinate with Global problem management, Change management monitoring & communication between teams
  • Plan & Execute effective monitoring & SOC compliance for all UCC systems.
  • Increased quality of service management for UCC with improved service / ticket routing system.
  • Lead Training related to process management, Audio Visual, Lync & other UCC platform tools.
  • Good understanding of telecom terminology including Lync Enterprise voice

Service Level Management

CONCENTRIX DAKSH SERVICE INDIA PRIVATE LIMITED
Bangalore
04.2018 - 08.2022
  • Design, configure, and manage system infrastructure. (servers, storage, networks).
  • Install, upgrade, and maintain operating system and system software.
  • Monitor system performance and troubleshoot issues proactively.
  • Ensure high availability, performance, and security of systems.
  • Implement and manage backup, recovery, and disaster recovery solutions.
  • Automate routine system administration tasks using scripts or tools.
  • Collaborate with development, network, and security teams on system-related needs.
  • Apply security patches and updates to systems regularly.
  • Maintain detailed documentation for system configurations and procedures.
  • Support virtualization and cloud platforms (e.g.,VMware, Azure, AWS).
  • Participate in system design and architecture planning for new projects.
  • Respond to system alerts and resolve incidents within defined SLAs

Process associate

FIRST AMERICAN INDIAN PRIVATE LIMITED
Bangalore
03.2015 - 05.2016
  • Mortgage Processing.
  • Verifying the Document and Validation with System.
  • Accepting and approve mortgage requests.

Education

BBA - Accounting And Finance

HKBK DEGREE COLLEGE
Bangalore , INDIA
06.2010 - 02.2013

Pre University - Commerce

Venkateswara Pre University College
Bangalore , INDIA
06.2008 - 03.2010

Little Bloom English High School
Bangalore , INDIA

Skills

  • Manage SLA metric for UCC
  • Hand shake with various team within the organization to improve relationship and healthy communication within the team
  • Involve & support Onsite teams during major escalation
  • Develop support model within Bangalore for L1 & L2 teams for support
  • Future trend planning of IT
  • Escalation management specialist for Juniper IT for P1 & P2 process management

Languages

  • English
  • Kannada
  • Hindi

PERSONAL DETAILS

  • • DOB: 05/12/1992
  • • Gender: Male
  • • Father : Noorullah
  • • Mother: Haseena Banu
  • • Nationality: Indian
  • • Marital Status: Married

Timeline

Functional Systems Analyst

TATA CONSULTANCY SERVICES (TCS)
08.2022 - Current

Service Level Management

CONCENTRIX DAKSH SERVICE INDIA PRIVATE LIMITED
04.2018 - 08.2022

Process associate

FIRST AMERICAN INDIAN PRIVATE LIMITED
03.2015 - 05.2016

BBA - Accounting And Finance

HKBK DEGREE COLLEGE
06.2010 - 02.2013

Pre University - Commerce

Venkateswara Pre University College
06.2008 - 03.2010

Little Bloom English High School

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SALMAN SHEIK