Saloni Naik Lanke
Manager
Pune
Summary
Dynamic manager with a proven track record at Vodafone, excelling in project management and people management. Spearheaded initiatives that achieved a 75% reduction in aged open items, while enhancing cross-functional collaboration and operational efficiency. Adept at crisis management and fostering team development through targeted training and mentorship.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Manager
Vodafone
12.2015 - Current
- Conducted performance evaluations and provided mentorship to team members to foster professional growth
- Coordinated and drove the implementation of the DRC SDP Project to enhance service delivery and operational efficiency
- Oversaw the Master Data Contact project to ensure accuracy and integrity of critical business information across departments
- Spearheaded the SSCRT recategorization project to improve categorization accuracy and data management.
- Implemented Strategic initiatives leading to a 75% reduction in aged open items for the germany market within 6 months.
- Co-Ordinated Stakeholders across multiple regions including UK, VGS, Ireland, South Africa, DRC , Lesotho and Tanzania to streamline query resolution processes.
- Managed and Optimized cross regional operational work flows to improve efficiency and service delivery.
- Facilitated Training Sessions and Work Shops to elevate team skill levels and promote knowledge sharing.
Deputy Manager
VODAFONE
02.2022 - 08.2023
- Implemented Strategic Initiatives that resulted in a 75 % reduction in aged open items for Germany Market during 6 months.
- Co-Ordinated with stake holders to streamline query resolution processes across UK , VGS, Ireland, South Africa , DRC, Lesotho and Tanzania regions.
- Facilitated Training Sessions and Workshops for team members to enhance skill levels and knowledge sharing.
Assistant Manger
Vodafone
02.2021 - 01.2022
- Managing Complex Vendor Queries for Germany Market
- Collaborated cross functional with Finance and communication teams to streamline Vendor Query management for international markets.
- Implemented a structure escalation process to resolve high priority vendor queries efficiently for the german market.
- Co-ordinated with cross functional teams to optimize the weekly KPI reporting system enhancing data accuracy and timeliness.
- Led the BVAM process training sessions to ensure consistent adoption and adherence among team members.
- Analyzed vendor query trends and recommended improvements to operational policies, reducing query resolution time by 10%.
Transaction Risk Investigator
Amazon Development Centre India Pvt Ltd
07.2015 - 12.2016
- Analyzed charge back cases and collaborated with financial institutions to resolve disputes effectively
- Lead Cross Functional teams to address high risk cases and improve investigative protocols.
German Trainer
Synergy Language Institute
05.2014 - 06.2015
- Conducted intensive workshops and mock exams to prepare students for Goethe-Institut German Language Certifications ( A1, A2, B1)
- Facilitated interactive sessions to enhance pronunciations, vocabulary and grammer skills specific to professional context.
- Led the development and refinement of german language curriculum for diverse learner groups including young professionals and college students.
Business Analyst
LOFT Analytics
11.2013 - 04.2014
- Updated Details for German Local businesses on US search websites- YELP
- Streamlined Administrative processes including attendance and leave management to improve team productivity and operation efficiency.
- Collaborated with cross functional international teams to ensure data accuracy and quality compliance across multiple countries including Spain, Italy , Germany, Portugal and Japan
Education
MBA - Finance
Savitri Bai Phule Pune University
Pune 04.2001 -
MBA - Masters in Mass Communication
Savitri Bai Phule Pune University
Pune, India 04.2001 -
Bachelor of Arts - Germanistik
Savitri Bai Phule Pune University
Pune 04.2001 -
German Language Course - C1 German Language And Literature
Goethe Institute
Pune 04.2001 -
Skills
People Management
Team Work
Investigation
Accounting
Project Management
Cross Functional Collaboration
Supplier Relations
Crisis Management
Accomplishments
- Vodafone Star Award November 2024
- Vodafone Star Award September 2023
- Vodafone Star Award February 2023
- VOIS Core Excellence Award October 2023
- Vodafone Star Award October 2021
- Vodafone Star Award April 2020
- Amazon Peak Boss Award December 2015
- Amazon Ubharta Sitara August 2015
Hobbies
Travelling
Swimming
Watching Documentaries
Cooking
Timeline
Deputy Manager
VODAFONE
02.2022 - 08.2023
Assistant Manger
Vodafone
02.2021 - 01.2022
Manager
Vodafone
12.2015 - Current
Transaction Risk Investigator
Amazon Development Centre India Pvt Ltd
07.2015 - 12.2016
German Trainer
Synergy Language Institute
05.2014 - 06.2015
Business Analyst
LOFT Analytics
11.2013 - 04.2014
MBA - Finance
Savitri Bai Phule Pune University
04.2001 -
MBA - Masters in Mass Communication
Savitri Bai Phule Pune University
04.2001 -
Bachelor of Arts - Germanistik
Savitri Bai Phule Pune University
04.2001 -
German Language Course - C1 German Language And Literature
Goethe Institute
04.2001 -