Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Manager
Saloni Naik Lanke

Saloni Naik Lanke

Manager
Pune

Summary

Dynamic manager with a proven track record at Vodafone, excelling in project management and people management. Spearheaded initiatives that achieved a 75% reduction in aged open items, while enhancing cross-functional collaboration and operational efficiency. Adept at crisis management and fostering team development through targeted training and mentorship.

Overview

12
12
years of professional experience
4
4
Languages

Work History

Manager

Vodafone
12.2015 - Current
  • Conducted performance evaluations and provided mentorship to team members to foster professional growth
  • Coordinated and drove the implementation of the DRC SDP Project to enhance service delivery and operational efficiency
  • Oversaw the Master Data Contact project to ensure accuracy and integrity of critical business information across departments
  • Spearheaded the SSCRT recategorization project to improve categorization accuracy and data management.
  • Implemented Strategic initiatives leading to a 75% reduction in aged open items for the germany market within 6 months.
  • Co-Ordinated Stakeholders across multiple regions including UK, VGS, Ireland, South Africa, DRC , Lesotho and Tanzania to streamline query resolution processes.
  • Managed and Optimized cross regional operational work flows to improve efficiency and service delivery.
  • Facilitated Training Sessions and Work Shops to elevate team skill levels and promote knowledge sharing.

Deputy Manager

VODAFONE
02.2022 - 08.2023
  • Implemented Strategic Initiatives that resulted in a 75 % reduction in aged open items for Germany Market during 6 months.
  • Co-Ordinated with stake holders to streamline query resolution processes across UK , VGS, Ireland, South Africa , DRC, Lesotho and Tanzania regions.
  • Facilitated Training Sessions and Workshops for team members to enhance skill levels and knowledge sharing.




Assistant Manger

Vodafone
02.2021 - 01.2022
  • Managing Complex Vendor Queries for Germany Market
  • Collaborated cross functional with Finance and communication teams to streamline Vendor Query management for international markets.
  • Implemented a structure escalation process to resolve high priority vendor queries efficiently for the german market.
  • Co-ordinated with cross functional teams to optimize the weekly KPI reporting system enhancing data accuracy and timeliness.
  • Led the BVAM process training sessions to ensure consistent adoption and adherence among team members.
  • Analyzed vendor query trends and recommended improvements to operational policies, reducing query resolution time by 10%.


Transaction Risk Investigator

Amazon Development Centre India Pvt Ltd
07.2015 - 12.2016
  • Analyzed charge back cases and collaborated with financial institutions to resolve disputes effectively
  • Lead Cross Functional teams to address high risk cases and improve investigative protocols.


German Trainer

Synergy Language Institute
05.2014 - 06.2015
  • Conducted intensive workshops and mock exams to prepare students for Goethe-Institut German Language Certifications ( A1, A2, B1)
  • Facilitated interactive sessions to enhance pronunciations, vocabulary and grammer skills specific to professional context.
  • Led the development and refinement of german language curriculum for diverse learner groups including young professionals and college students.

Business Analyst

LOFT Analytics
11.2013 - 04.2014
  • Updated Details for German Local businesses on US search websites- YELP
  • Streamlined Administrative processes including attendance and leave management to improve team productivity and operation efficiency.
  • Collaborated with cross functional international teams to ensure data accuracy and quality compliance across multiple countries including Spain, Italy , Germany, Portugal and Japan

Education

MBA - Finance

Savitri Bai Phule Pune University
Pune
04.2001 -

MBA - Masters in Mass Communication

Savitri Bai Phule Pune University
Pune, India
04.2001 -

Bachelor of Arts - Germanistik

Savitri Bai Phule Pune University
Pune
04.2001 -

German Language Course - C1 German Language And Literature

Goethe Institute
Pune
04.2001 -

Skills

People Management

Accomplishments

  • Vodafone Star Award November 2024
  • Vodafone Star Award September 2023
  • Vodafone Star Award February 2023
  • VOIS Core Excellence Award October 2023
  • Vodafone Star Award October 2021
  • Vodafone Star Award April 2020
  • Amazon Peak Boss Award December 2015
  • Amazon Ubharta Sitara August 2015

Hobbies

Travelling

Swimming

Watching Documentaries

Cooking

Timeline

Deputy Manager

VODAFONE
02.2022 - 08.2023

Assistant Manger

Vodafone
02.2021 - 01.2022

Manager

Vodafone
12.2015 - Current

Transaction Risk Investigator

Amazon Development Centre India Pvt Ltd
07.2015 - 12.2016

German Trainer

Synergy Language Institute
05.2014 - 06.2015

Business Analyst

LOFT Analytics
11.2013 - 04.2014

MBA - Finance

Savitri Bai Phule Pune University
04.2001 -

MBA - Masters in Mass Communication

Savitri Bai Phule Pune University
04.2001 -

Bachelor of Arts - Germanistik

Savitri Bai Phule Pune University
04.2001 -

German Language Course - C1 German Language And Literature

Goethe Institute
04.2001 -

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