MS Office
Salwa Samreen
Business Development Manager
Hyderabad,Telangana
Summary
A Business Development Manager with 2 years of experience specializing in Marketing, Business strategy, Sales management, and Account management. A strong history of building strategic partnerships and identifying opportunities to maximize value for clients and stakeholders and 1 year of experience in the same industry as recruiter. Also holds 1 year of experience in MNC as Customer service Executive. Good Sales experience and competitive work ethics.
Overview
2
2
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Full Desk Business Development Manager
Avance Consulting Services
12.2022 - 3 2024
- Oversee new client generation and accumulation, Liaise with client partners to identify appropriate solutions and coordinate with recruiters to ensure selection of top talent for client stakeholders
- Job responsibility covers everything from Sourcing, Pre screening Candidate, Sending it to client, Interview scheduling to Placement and Invoice Generation and Monitoring Payments
- Communicate discrepancies to Sales Operations team to resolve issues, Draft Sales Agreement with cost percentage, Terms Negotiation and send countersigned copies to Clients, manage the flow of documents with Legal team, and provide excellent Customer Service to clients after delivery of service and escalate complex issues for resolution with operations Management
- Facilitate Accounting and Collections for payments and deductions. Worked with cross-functional teams to resolve compliance issues. Always follow proper Documentation.
- Lead team of 2 recruiters, provide coaching and mentorship, and guide sales negotiations and Trained many new Recruiters and Account Managers.
- 3 offers and 1 join Q-1 and 4 offers (3 Written, 1 Verbal) 3 joins in Q2, Over achieved target.
- Served as the point of contact for 15 client accounts valued at $50K-$60K each quarter and drove 30% increase in revenue growth
Senior Recruiter
Avance Consulting Services
09.2021 - 12.2022
- Develop candidates pipeline through Sourcing, Screening, Scheduling
- Evaluate and select qualified candidates through a structured recruitment process designed to obtain the best candidate
- Managed candidate activity using ATS system to track and maintain candidate pipeline for Interviews, Submissions and other formalities
- Establishes recruiting requirements by analyzing Job Description and studying organization needs, Determines applicant qualifications by analyzing responses, verifying references, comparing qualifications.
- Coordinate between the client, Business Development Manager and Candidate until process formalities are done
- Trained and mentored newer recruiters in successful strategies.
- Presented employers with up to 10-12 candidates each month
Customer Service Representative
Dell Technologies
09.2020 - 09.2021
- Answering inbound and doing 0utbound calls, chats and emails to facilitate customer service regarding billing issues, product problems, service questions and general client concerns
- Worked with CRM like Salesforce and Delta for order management, Returns and Sales, Have exceptional Order Management and operations skills.
- Update and track the customer's account information, including payments posting and order verification in customer service database.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Educated customers on special pricing opportunities and company offerings.
Education
Masters of Business Administration - Human Resources and Marketing
Deccan School of Management, Hyderabad -Osmania University
Hyderabad, India 07.2014 - 05.2024
Bachelor of Commerce - Foreign Trade and Commerce
St Ann's College For Women, Hyderabad -Osmania University
Hyderabad, India 06.2011 - 03.2014
Intermediate - Accounting, Commerce and Economics
St Ann's Intermediate College
Hyderabad 06.2009 - 04.2011
Skills
Managing qualities
Customer Service
Cost Management
Marketing Strategy Development
Cold Calling
Recruiting Software Experience (ATS)
Recruitment Strategies
Stakeholder management
Sales management
Customer relationship management (CRM)
Cross-functional leadership
Business development and strategy
Business analysis
Account management
Pre-employment Screening and scheduling
Accomplishments
- Achieved targets in both Dell and Avance
- 3 offers and 1 join Q-1. 4 offers (3 Written, 1 Verbal) 3 joins in Q2 and Over achieved target as Account Manager
- Had 4 (Four) Placements within just one quarter, Had 8 Offers as a recruiter
Awards
- Received most Promising NewComer Award and twice for Highest submission Numbers in a Month as recruiter in Avance
- Received awards twice for Customer Delight on placements and highest placement award as Account Manager
Software
Salesforce
ATS (Wisetep)
Timeline
Full Desk Business Development Manager
Avance Consulting Services
12.2022 - 3 2024
Senior Recruiter
Avance Consulting Services
09.2021 - 12.2022
Customer Service Representative
Dell Technologies
09.2020 - 09.2021
Masters of Business Administration - Human Resources and Marketing
Deccan School of Management, Hyderabad -Osmania University
07.2014 - 05.2024
Bachelor of Commerce - Foreign Trade and Commerce
St Ann's College For Women, Hyderabad -Osmania University
06.2011 - 03.2014
Intermediate - Accounting, Commerce and Economics
St Ann's Intermediate College
06.2009 - 04.2011