Rosheni Gope
Rourkela
Summary
Resourceful Helpdesk Executive committed to maintaining high productivity and efficiently completing tasks. Skilled in troubleshooting, technical support, and customer service management. Excel at communication, problem-solving, and adaptability, ensuring seamless helpdesk operations and superior user satisfaction.
Overview
1
1
year of professional experience
Work History
Helpdesk Executive
Kshetra centre for learning
HYDERABAD
01.2024 - Current
- Greet and welcome visitors and clients.
- Answer phone calls and direct them to the person or department.
- Schedule appointments
- Handle administrative tasks like answering emails, accepting postage and maintaining records.
- Being able to solve communicate well with the guests and colleagues.
- Being able to solve problems and stay calm in challenging situations.
Help Desk Executive
Continental Hospital
Gachibowli
- Handling help desk calls of various departments
- Replying to client & operational emails
- Doing Staff onboarding
- Maintaining staff daily attendance
- Making daily reports of attendance, deployments, and tickets tracker
- Coordinating for events and client visits
- Increased Client Satisfaction: Consistently received positive feedback from clients for creating an environment that not only met their unique needs but also delivered outstanding performance
Education
Diploma - Mechanical Engineering
Rourkela Institute of Technology
KalungaPGDCA+DIT -
Global Infotech
Class X -
S.E. RLY Secondary School
Skills
- Management & Planning
- Excellent Communication
- Versatile Work
- Team Leadership
Accomplishments
Increased Client Satisfaction: Consistently received positive feedback from clients for creating an environment that not only met their unique needs but also delivered outstanding performance.
Hobbies and Interests
- Learning New Skills
- Reading Books
- Making Videos
- Watching Movies
Personal Information
- Date of Birth: 12/23/01
- Nationality: Indian
Bio
A reliable Helpdesk Executive with strong customer service skills, experienced in handling patient inquiries and resolving issues efficiently. Proficient in hospital management systems and able to stay calm under pressure. Committed to delivering a positive experience for patients and visitors.
Timeline
Helpdesk Executive
Kshetra centre for learning
01.2024 - Current
Help Desk Executive
Continental Hospital
Diploma - Mechanical Engineering
Rourkela Institute of Technology
PGDCA+DIT -
Global Infotech
Class X -
S.E. RLY Secondary School
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