Samarth Bhalerao
Surat
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
Work History
Deputy Area Manager
Bajaj Finance Ltd
03.2023 - Current
- To drive sales and ensure business targets are achieved
- Ensure the files are processed from login stage to disbursement and liaise with internal departments (Operations and Credit) for completion
- Optimize team productivity by effectively managing the team of Sales managers to assure achievement of team results and thereby meet business targets and profitability of the area
- Align with the team on ground lead generation activities of Sales
- Lead and supervise the team for the implementation of the growth agenda through appropriate training, motivation and deployment strategies
- Ensure compliance to all audit / RBI regulations as well as processes, policies and reports as per company designed systems
Team Lead - Underwriting
Mphasis Ltd (Digital Risk Mortgage LLC)
01.2021 - 12.2022
- Managing headcount of 12 Underwriters
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Responsible to prepare WBR's on weekly basis
- Interacting with client for day to day operations and smooth working of the process
- Review all loans to investor and lender guidelines, Underwrite all new and re-submitted loans, according to investor and lender guidelines
- Review appraisals according to investor and lender guidelines
- Identify the risk involved in approving a loan to determine whether or not it is acceptable to the lender
- Co-ordinate with Loan Officers and processors to ensure smooth and quick loan closures for Borrowers thus ensuring client satisfaction
- Evaluate and clear conditions prior to closing (PTF conditions), as required
- Initiating Random QC on approved loans by team members
- Establishing and maintaining a relationship with investors, sharing changes and updates with the team
- Completed certification and received authority to Final Approve 1st Mortgage and HELOC loans
Team Lead
Wipro Ltd.
07.2020 - 01.2021
- Managing headcount of 22 Agents
- Loan Eligibility - Workout Qualification
- Updating Loan information, prior workouts / modifications
- Updating borrower's Income, Expenses, Assets, Liabilities, Delinquent Interest and Escrow
- Assessing borrower's financial data to qualify him for the available workout options (Forbearance, Repay Plan, Flex Modification, Short Sale, and Deed in Lieu)
- Loan Processing
- Verifying Loan information, prior workouts / modifications, borrower's Income, Expenses, Assets, Liabilities, Delinquent Interest and Escrow updated during eligibility phase
- Updating Foreclosure/Bankruptcy information
- Updating property details from AVM/BPO, requesting a new one if required
- Updating other loan details using UBAF, Credit Report, Title documents, Note, and Recorded Deed of Trust
- Updating the QA checklist
- Uploading the relevant documents in the processing system
Lead - SDM
Sutherland Global Services Pvt. Ltd
06.2019 - 07.2020
- Managed headcount of 23 Agents and driven all KPI's for 1 year while working in Operations as Team Leader
- Detractor analysis to improve resolution of team and Monthly one-on-one with BQ's
- Coaching & Feedback on Failed resolution interactions with customer
- Controlled Shrinkage through effective planning and movement of Shifts in 24
- 5 environment
- Managed client escalations and assigned tasks to individuals and departments
- Preparing different file of SLA, Agent's delivery reports, performance report etc
- Identify and reconcile errors in client data to ensure accurate business requirements
Lead
Sutherland Mortgage Services Inc. (SunTrust Bank)
12.2014 - 05.2019
- Responsible for handling processing of files till the time they are closed and meeting the monthly Targets
- Review all pre-closing loan documentation for completeness and accuracy
- Review all closing documentation prior to delivery for execution for completeness and accuracy, ensuring compliance with all federal and state regulations and guidelines
- Update LOS with clearance items as reviewed
- Maintain current knowledge of Regulations, RESPA and purchase guidelines for various investors and internal software system used
- Fundamental in handling processing of loans as per borrower application
- Ordering third party services such as Title, Insurance, Verbal, and Written Verification of Employment, VOM and also reviewing the same for the customers
- Responsible for Personal discussion with the Applicant to understand the profile and accordingly maintain credit norms
- Submits approved mortgage loan file to mortgage loan closer
- Train and supervise subordinates (New Joiners)
- To do a complete risk analysis on customer's profile
Customer Support Associate
Tech Mahindra LTD.
11.2009 - 06.2011
- Handles technical & non-technical product related calls
- Manage floor in absence of Team leaders (Handling CMS, Attendance, Break Management, etc.)
- Handles escalations for higher management & resolved the same efficiently with customer satisfaction
Education
BSc - Computer Science
Kohinoor College
Skills
Strong decision making and problem-solving skills
Excellent communication skills
Ability to build rapport and trust
Ability to prioritize tasks and workloads
Leadership skills
Sales management
Data analytics
Project management
Project planning
Business and operations analysis
Budget management
Compliance monitoring
Decision-making
Track record of delivering results within deadline
Disclaimer
I confirm that the information given in this form is true, complete, and accurate to the best of my knowledge. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held responsible for it and my candidature stand cancelled.
Training
- Leadership Enhancement and motivational skills program (Lead 100 Training) - Sutherland Global Services
- Sig-Sigma Yellow belt training (Sutherland Global Services)
Timeline
Deputy Area Manager
Bajaj Finance Ltd
03.2023 - Current
Team Lead - Underwriting
Mphasis Ltd (Digital Risk Mortgage LLC)
01.2021 - 12.2022
Team Lead
Wipro Ltd.
07.2020 - 01.2021
Lead - SDM
Sutherland Global Services Pvt. Ltd
06.2019 - 07.2020
Lead
Sutherland Mortgage Services Inc. (SunTrust Bank)
12.2014 - 05.2019
Customer Support Associate
Tech Mahindra LTD.
11.2009 - 06.2011
BSc - Computer Science
Kohinoor College
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