Sambhaji Aderao
Pune
Summary
Instrumentation Engineer.
Experienced Senior Service Engineer with a proven track record of successfully managing and resolving complex technical issues in diverse environments. Proficient in providing technical support, troubleshooting, and implementing solutions to ensure optimal performance of systems. Skilled in leading teams, coordinating resources, and collaborating with cross-functional departments to deliver exceptional service, and meet customer needs. Possess strong communication and problem-solving abilities, along with a dedication to continuous improvement and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Service Engineer
Zimmer Biomet India Pvt Ltd, Orthopedic Robotic System
Pune
05.2024 - Current
- Responsible for ROSA robotic system installation, preventive maintenance, and corrective maintenance.
- Completed on-the-job training and certified to work on the ROSA robotic system.
- Diagnosed technical issues in surgical equipment to ensure optimal performance.
- Conducted routine maintenance on advanced surgical systems to guarantee reliability.
- Managed service requests and prioritized tasks for efficient workflow execution.
- Ensured compliance with company policies, standards and best practices.
Senior Service Engineer
CMR Surgical India Pvt. Ltd.
Soft Tissue Robotics system, Pan
10.2019 - 05.2024
- Being a senior engineer and as a start-up company biggest responsibility was implementing all the processes given by CMR UK. It was a continuous learning process as software releases, hardware changes, Work processes used to be modified every time.
- Carrying out Installation of Surgical Robotic system and providing application support. Installed very first FIH (First in human) System in India and was involved in bridging studies which were also carried out later.
- Attending breakdown calls, Troubleshooting, Preventive maintenance, manage spare parts. Immediate support to robotic system issues during surgeries.
- Providing extended support in conferences and Events.
- Supporting Cadaver training session in Sharjah Surgical institute (UAE).
- Written many service Protocols for robotic System Repairs.
- Carrying out Pre-installation site surveys and carrying post installation feedbacks. as a FSE trainer I have to look after New recruited engineers training. And maintaining Engineers competency matrix.
- Representing India SAS on a global platform conducting daily triage to understand the field issues and suggest steps to be followed to resolve the issues.
- Provide telephonic support to field Engineer to troubleshoot the problem.
- Support Field engineers to Preparing and Maintaining the documentation.
- Cross verifying the documents for Audit and face the quarterly internal Audit.
- Successfully completed the first installation of the Versius system in Indonesia and conducted a training program for third-party Field Service Engineers (FSE) along with design training.
- Took responsibility for investigating critical issues and providing technical support for any arising on-site, as well as supporting the Field Service Engineers (FSE).
Service Engineer
Carestream Health India Pvt. Ltd
Radiology Equipment''s, Mumbai
08.2017 - 09.2019
- Support in the execution of service contracts and payments, and collaborate with OEM products, spare parts, and tools requirements.
- Solid experience in successfully solving problems, narrowing down reported issues, identifying root causes, and finding creative solutions to effectively address customer concerns.
- Installation and service support for equipment such as CR, DR, and DICOM laser printers.
- Application support to quickly process and resolve customer tickets, escalations, and complaints, including error diagnosis and repair, troubleshooting.
- Routine maintenance, calibration, and quality checks of the systems are necessary to ensure the uptime of the systems.
- Provide telephonic support to customers and field engineers to troubleshoot the problem.
- Support field engineers in preparing and maintaining the documentation.
Field Engineer
Randstad India Private Ltd
Pune
08.2015 - 08.2017
- Working as a Third Party Field Engineer for Carestream Health India Pvt. Ltd.
- Support in the execution of service contracts and payments, and collaborate with OEM products, spare parts, and tools requirements.
- Installation and service support for equipment such as CR, DR, and DICOM laser printers.
- Application support to quickly process and resolve customer tickets, escalations, and complaints, including error diagnosis and repair, troubleshooting.
- Routine maintenance, calibration, and quality checks of the systems are necessary to ensure the uptime of the systems.
- Provide telephonic support to customers and field engineers to troubleshoot the problem.
Education
Bachelor of Engineering in Instrumentation and Control - Engineering
D.Y.Patil Engineering College, Pimpri, Pune
Pune01.2014
Diploma in Instrumentation - Instrumentation
Govt. Polytechnic, Jintur, Parbhani
Jintur01.2011
Skills
- Certified Six Sigma Green and Black Belt
- Technical support
- Data collection and analysis
- Problem solving
- Troubleshooting techniques
- Cross-functional collaboration
Custom Section
- I received appreciation from the co-founder of CMR Surgical for doing excellent work during the Bridging Study Project
- Received an award from the National Service Manager for generating the second highest revenue for the Mumbai location
- I have successfully cracked the 'Global Product Support Specialist' interview and have been selected for that role
Training
- I have got Hands-on experience over JIRA and Service Max Platform.
- Completed Industrial Automation Workshop Training at D.Y.P.I.E.T College (Duration 4 days)
- Completed Integrated Course in Pneumatics, PLC Programming and SCADA at Indo German Tool Room, Aurangabad. (Duration 2 month)
Personal Information
- Age / Date of birth: 02/09/90
- Gender: Male
- Marital status: Married
Languages
Marathi
First Language
Marathi
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Timeline
Senior Service Engineer
Zimmer Biomet India Pvt Ltd, Orthopedic Robotic System
05.2024 - Current
Senior Service Engineer
CMR Surgical India Pvt. Ltd.
10.2019 - 05.2024
Service Engineer
Carestream Health India Pvt. Ltd
08.2017 - 09.2019
Field Engineer
Randstad India Private Ltd
08.2015 - 08.2017
Bachelor of Engineering in Instrumentation and Control - Engineering
D.Y.Patil Engineering College, Pimpri, Pune
Diploma in Instrumentation - Instrumentation
Govt. Polytechnic, Jintur, Parbhani
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