Sameena Parveen
Hyderabad
Summary
At ICICI Bank Hyderabad, I excelled as a Process Associate, leveraging my expertise in process improvement and client relationship management to enhance operational efficiency and customer satisfaction. My proactive approach in analyzing performance indicators and leading process optimizations resulted in measurable improvements, showcasing my ability to drive quality assurance and foster positive client relations.
Overview
3
3
years of professional experience
Work History
Process Associate
ICICI Bank Hyderabad
Hyderabad
03.2014 - 03.2017
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Analyzed key performance indicators to identify effective strategies.
Education
MBA - Human Resources Development
Jawaharlal Nehru Technological University
Hyderabad06-2018
Bachelor of Commerce - Commerce
Osmania University
Hyderabad04-2014
High School Diploma -
Board of Intermediate Education
Hyderabad03-2011
10th Class -
Secondary School Certificate
Hyderabad03-2009
Skills
- Process improvement
- Client relationship management
- Dispute resolution
- Process flows
- Operational support
- Quality assurance
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Personal Information
- Spouse Name : MA Majeed
- Marital Status : Married
- Gender : Female
- Nationality :Indian
Timeline
Process Associate
ICICI Bank Hyderabad
03.2014 - 03.2017
MBA - Human Resources Development
Jawaharlal Nehru Technological University
Bachelor of Commerce - Commerce
Osmania University
High School Diploma -
Board of Intermediate Education
10th Class -
Secondary School Certificate
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