SAMEER KUMAR MANDAL
GOVINDPUR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
years of professional experience
1
1
Certification
Work History
Senior Customer Service Executive
Startek Aegies
Bengaluru, Karnataka
06.2024 - Current
- Resolved customer inquiries and complaints requiring management-level
escalation. - Maintained a high level of professionalism when dealing with difficult customers.
Provided excellent customer service to resolve customer complaints in a timely
manner. - Answered customer inquiries via phone and email.
Remained calm and professional in stressful circumstances and effectively
diffused tense situations. - Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided feedback on customer service experience in order to identify areas of improvement.
Customer Service Advisor
Boat Process at Globiva
Bangalore
07.2022 - 08.2023
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Ensured compliance with company policies and procedures when interacting with customers.
- Identified customer needs and offered solutions to enhance the customer experience.
Education
BACHELOR OF BUSINESS ADMINISTRATION - Marketing
PRESIDENCY COLLEGE, BANGALORE UNIVERSITY
Bangalore, Karnataka03-2021
PRE-UNIVERSITY EDUCATION - Commerce
SAEC COMP PU COLLEGE
Bangalore, Karnataka03-2017
10TH -
KENDRIYA VIDYALAYA NO.1
Banaglore, Karnataka03-2015
Skills
- MS WORD 2013, 2016
- MS PowerPoint 2013, 2016
- Worked in Windows 7, 8 and 10
- Google Sheets
- Service support
- Escalation Desk
- Follow-up calls
- Complaint Handling
Extracurricular Activities
- National Service Scheme
- Scout And Guide
Personal Information
- Father's Name: Fanindra Nath Mandal
- Mother's Name: Bulu Mandal
- Date of Birth: February 12, 2000
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Playing Football and Basketball
- Outing
- Video Games
Disclaimer
I, hereby declare that the information furnished above is true to the best of my knowledge and believe.
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Bengali
Intermediate (B1)
B1
Certification
- Google Ads: I have done certification in Google Ads
Timeline
Senior Customer Service Executive
Startek Aegies
06.2024 - Current
Customer Service Advisor
Boat Process at Globiva
07.2022 - 08.2023
BACHELOR OF BUSINESS ADMINISTRATION - Marketing
PRESIDENCY COLLEGE, BANGALORE UNIVERSITY
PRE-UNIVERSITY EDUCATION - Commerce
SAEC COMP PU COLLEGE
10TH -
KENDRIYA VIDYALAYA NO.1
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