SAMEER PASHA
Bengaluru
Summary
Skilled Business Development leader offering 8 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Development Manager
Graphy
05.2023 - Current
- Conduct thorough market research to identify potential customers and key decision-makers within the target market
- Conducting virtual product demonstrations or presentations to showcase the features, benefits, and value proposition of the product or service to potential customers
- Tailoring presentations to address specific pain points and needs identified during the qualification process
- Collaborate with cross-functional teams, including marketing and product development, to align messaging and ensure customer satisfaction
- Negotiating terms, pricing, and contracts with prospects to close deals and achieve sales targets
- Addressing objections and concerns raised by prospects and providing solutions or alternatives to overcome barriers to purchase.
Inside Sales Manager
Dukaan.io
05.2022 - 03.2023
- Managing a team of 10 inside sales representatives to exceed monthly sales targets by 30%
- Implementing sales strategies resulting in a 20% increase in customer acquisition within the first quarter
- Results-driven and dedicated to achieving sales goals while maintaining a customer-centric approach
- Highly skilled inside sales manager with a solid background in B2B sales and a deep understanding of the sales process.
Senior account manager
56 Secure
04.2020 - 05.2022
- Serve as the primary point of contact for key client accounts, building strong and trusted relationships with key stakeholders
- Develop strategic account plans for each client, outlining objectives, milestones, and action plans to achieve revenue targets and growth objectives
- Identify opportunities for expansion within existing accounts and develop strategies to maximize account penetration and lifetime value
- Coordinate with internal teams to address client inquiries, resolve issues, and deliver timely solutions to maintain high levels of client satisfaction.
Head - Key Accounts
Tripfactory.com
09.2018 - 03.2020
- Collaborate closely with cross-functional teams, including sales, product management, marketing, and customer support, to deliver integrated solutions and services that meet the needs of key accounts
- Drive revenue growth through upselling, cross-selling, and expansion within key accounts, leveraging a deep understanding of client needs and pain points
- Conduct regular business reviews and check-ins with key clients to assess satisfaction, gather feedback, and identify opportunities for improvement and growth
- Resolve escalated issues and concerns promptly, working closely with internal teams to deliver timely solutions and maintain high levels of client satisfaction.
Customer Success and Service Delivery Manager
Tripfactory.com
08.2016 - 09.2018
- Develop and execute customer success strategies and initiatives to drive adoption, retention, and expansion within the client base
- Coordinate with internal teams (e.g., implementation, support, operations) to ensure seamless service delivery and timely resolution of issues or concerns
- Serve as the escalation point for client issues and concerns, working closely with support teams to prioritize and resolve issues in a timely and satisfactory manner.
Travel Sales Executive
TripFactory.com
08.2015 - 08.2016
- Developed travel itineraries for clients based on budgets and client needs
- Organized all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation
- Handled travel arrangements for groups, couples, executives, and special needs clients
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion
- Showcased pictures and videos to provide destination, activities, and attraction recommendations to cater to the ideal needs of customers
- Scheduled meetings with customers to determine specifications and preferences and curate travel plans.
Education
B.Com - Commerce -
Bangalore University
01.2018
12th -
IIBS(International Institute of Business Studies)
Bengaluru, India01.2015
10th -
Sowbhagya English High School
Bengaluru, India01.2012
Skills
- Sales closing
- Lead prospecting
- Proposal Development
- Team Leadership
- Negotiations
- Goals and performance
- Relationship building and rapport
- Performance Goals
- Issue Resolution
- Customer Acquisition
Certification
- Certified Employee of the year, Tripfactory - 2017
- Certified Best customer Delight, Tripfactory - 2019
Languages
English
Bilingual or Proficient (C2)
Kannada
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
Senior Business Development Manager
Graphy
05.2023 - Current
Inside Sales Manager
Dukaan.io
05.2022 - 03.2023
Senior account manager
56 Secure
04.2020 - 05.2022
Head - Key Accounts
Tripfactory.com
09.2018 - 03.2020
Customer Success and Service Delivery Manager
Tripfactory.com
08.2016 - 09.2018
Travel Sales Executive
TripFactory.com
08.2015 - 08.2016
B.Com - Commerce -
Bangalore University
12th -
IIBS(International Institute of Business Studies)
10th -
Sowbhagya English High School