Sameer Thakur
Pune
Summary
• Experienced Senior Technical Writer and Documentation Manager with 20+ years of creating clear, user-centric documentation across IT hardware, software, cloud, cybersecurity, telecom, and finance sectors.
• Proven track record in leading documentation teams, implementing scalable content systems, and improving user engagement through accessible and standards-compliant content strategies.
Overview
21
21
years of professional experience
Work History
Senior Technical Writer
CloudBolt India Software Pvt Ltd
Pune
12.2021 - Current
- Developed 150+ pages of end-user documentation for CloudBolt's HCM and CSMP products, improving customer onboarding and reducing support inquiries.
- Rewrote and optimized content in ClickHelp CMS, enhancing searchability and accessibility, which led to a 20% increase in user engagement.
Manager, Technical Documentation
Quick Heal Technologies Ltd
Pune
04.2014 - 12.2021
- Managed, hired, and mentored a team of 10 technical writers, achieving 100% retention over 8 years and achieved significant improvements in documentation quality and delivery efficiency.
- Designed and implemented an online CMS aligned with industry standards, enabling mobile-optimized, user-centric documentation for two business verticals; increased user engagement by 30% and reduced support calls by 25%.
Senior Information Developer
Avaya (India) Pvt Ltd
Pune
08.2010 - 04.2014
- Delivered technical documentation for Avaya's 8 major VoIP phone models, adhered to style guidelines and industry standards.
- Collaborated with cross-functional teams to gather technical specifications and translate them into clear, accurate user documentation.
Lead Technical Writer
HSBC Software (India) Pvt Ltd
Pune
06.2010 - 08.2010
- Supervised end-to-end documentation for HSBC help materials, ensured timely delivery and high-quality content.
- Conducted detailed QA reviews, resolving inconsistencies and improved accuracy, leading to a 98% success rate in content audits.
Senior Information Developer
Symantec (India) Pvt Ltd
Pune
10.2008 - 06.2010
- Created and maintained documentation for Symantec's SSIM product, including detailed API references and enterprise user manuals used by around250 enterprise customers.
- Managed the SSIM Knowledge Base and integrated support team feedback to continuously improve documentation quality.
Technical Writer
Wipro Technologies
Pune
07.2006 - 10.2008
- Created technical documentation for leading U.S. insurance and banking clients in line with compliance and branding standards.
- Successfully completed a 3-month onsite assignment in Milwaukee, USA to document SQL Server DBA SOPs.
Technical Writer
Hewlett Packard Global Soft Ltd
Bangalore
02.2004 - 06.2006
- Developed product manuals, online help, and web-based guides for 8+ HP product lines, meeting strict delivery and quality benchmarks.
- Maintained content accuracy and consistency per HP's brand and industry standards.
Education
Master of Science - Physics
Dr BAM University
Aurangabad, Maharashtra06.1992
Skills
Documentation: Technical Writing, UX Writing, Content Strategy, API Docs
Timeline
Senior Technical Writer
CloudBolt India Software Pvt Ltd
12.2021 - Current
Manager, Technical Documentation
Quick Heal Technologies Ltd
04.2014 - 12.2021
Senior Information Developer
Avaya (India) Pvt Ltd
08.2010 - 04.2014
Lead Technical Writer
HSBC Software (India) Pvt Ltd
06.2010 - 08.2010
Senior Information Developer
Symantec (India) Pvt Ltd
10.2008 - 06.2010
Technical Writer
Wipro Technologies
07.2006 - 10.2008
Technical Writer
Hewlett Packard Global Soft Ltd
02.2004 - 06.2006
Master of Science - Physics
Dr BAM University
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