Akhilesh Shukla

• Automation platform to analyse financial documents
• Create and manage API Documentation, Concepts, User Guides, Recipes/Cookbooks, Troubleshooting Guides, SOPs, Release Notes/ChangeLogs, and FAQs.
• Utilized Doc-as-Code approach, leveraging Swagger Editor and ReadMe to develop and maintain API documentation and other deliverables in Markdown, ensuring seamless integration with version control systems, collaboration, and continuous delivery pipelines.
• Use VS Code as the primary IDE for authoring and Bitbucket and GitLab as the document repository for version control.
• Created comprehensive API Concept Sets and took full responsibility for revamping the entire documentation site.
• Act as the single point of contact for all product documentation-related activities.
• Collaborate regularly with product managers, developers, marketing, and customer success teams.
• Design workflows and infographics to enrich content and conduct UI/UX reviews to enhance the overall user experience.
• Lead efforts to increase team productivity through effective task prioritization, consistently delivering high-quality work under tight deadlines.
• Successfully reduced customer support inquiries by 55% by creating user-friendly troubleshooting guides and FAQs.
• Optimized the internal knowledge base by reorganizing and expanding content to address common employee questions.
• Recognized by company leadership for consistently delivering top-tier documentation within challenging deadlines.

• Banking and finance domain
• Developed and maintained API documentation using Swagger Editor, ensuring clear communication of technical details to developers in the banking and finance domain.
• Created Process Flow Documents, User Guides and Release Notes in Markdown format, using VS Code as the editor and Bitbucket for version control.
• Authored Concept sets to support API documentation and managed the product's centralized glossary for consistency in terminology.
• Worked independently to create new content and revise existing technical documentation in a fast-paced, agile environment.
• Effectively communicated complex technical concepts in a concise manner to various stakeholders.
• Collaborated closely with developers, product managers, subject matter experts, and other writers to produce high-impact content aligned with user needs.
• Delivered developer speak into content that met their needs as API documents.
• Collaborated with developers, product managers, SMEs, and other writers to create impactful content.
• Developed API cookbooks for developer personas using a task-based approach to address common API workflow implementation challenges, simplifying the integration process.
• Built and managed the entire documentation infrastructure by utilizing a combination of a static site generator, an IDE, a version control repository, and a CI/CD pipeline for continuous documentation updates and streamlined collaboration.

Worked on the Oracle JD Edwards (JDE) platform, contributing to various modules opted by Kahraama.

• Created comprehensive PowerPoint presentations, Process Documents, and Functional Description Documents for the Oracle JDE modules used by Kahraama.
• Developed detailed Process Guides, Functional Guides, and Configuration Guides for the Oracle JDE modules to support operational needs.
• Authored Mobile Application Help for Kahraama’s ERP system, enhancing user support for mobile functionality.
• Produced Release Notes, API documentation, Notification Templates, and ChangeLogs for sprints and hotfixes, ensuring clear communication of updates and changes.
• Built and managed the entire documentation infrastructure by utilizing a combination of a static site generator, an IDE, a version control repository, and a CI/CD pipeline for continuous documentation updates and streamlined collaboration.
• Evaluated the effectiveness of documentation by soliciting feedback from end-users and making necessary revisions based on this input.

Achievements:

• Created User Guides, Installation Guides, and Configuration Guides using FrameMaker, RoboHelp, and Oxygen, catering to both technical and non-technical users.
• Developed Mobile Application Online Help using Adobe RoboHelp, enhancing support for mobile platform users.
• Created Release Notes, White Papers, API documentation, Notification Templates, FAQs, Knowledge Base Articles (KBs), and ChangeLogs for sprints and hotfixes, ensuring clear communication of updates and improvements.
• Contributed to building a dedicated documentation site for the SummitAI product using Atlassian Confluence, ensuring organized and accessible content for users.
• Conducted training sessions for team members on effectively using Atlassian Confluence to manage and update documentation.
• Developed Context-Sensitive Help using Whatfix to provide interactive guidance for users.
• Authored Online Help for various audiences using RoboHelp and Confluence, ensuring accessibility and ease of use.
• Conducted Peer Reviews of Online Help, Guides, and Release Notes to enhance content quality and accuracy.
• Collaborated proactively with project teams to ensure technical accuracy, comprehensiveness, and adherence to documentation standards.
• Took ownership of new and diverse documentation requests, contributing to organizational goals and exploring opportunities for value addition.
• Interviewed developers, QA teams, and SMEs to ensure the documentation met customer needs and expectations.
• Awarded the Bravo Award for timely delivery, quality adherence, and teamwork.
• Received the Shining Star Award for process adherence and ensuring customer satisfaction.

Achievements:

• Created, revised, and led reviews for User Guides, Installation Guides, Maintenance Guides, and Structural Repair Guides using PTC Arbortext editor in XML.
• Authored technical documents using PTC Arbortext Editor in XML following a Waterfall Methodology for structured document development.
• Conducted Impact Analysis to determine document scope and collaborated with on-site teams to resolve queries and ensure completeness.
• Engaged in client interactions for decision-making and feedback incorporation, ensuring alignment with client needs.
• Trained new team members and served as the focal point for knowledge-sharing initiatives with internal teams and clients.
• Soaring Eagle Award (Dec 2015): Recognized for consistent performance and outstanding commitment.
• Spot Award (June 2015): Received for demonstrating service excellence.
• Spot Award (July 2015): Awarded for going the extra mile in task completion and support.

• Developed comprehensive Training Manuals that adhered to organizational and regulatory standards, ensuring clarity and compliance in the documentation.
• Created and maintained Technical Documentation for various software and mechanical systems, simplifying complex information for ease of understanding.
• Delivered Training Sessions based on the developed manuals, educating users on software and mechanical systems, and aligning with organizational processes.
• Collaborated with subject matter experts to ensure accuracy and relevance in the training material, adapting content to meet both learner and organizational needs.
• Performed document reviews and updates regularly to ensure all training materials were up-to-date with industry changes and internal updates.
• Supported trainees through detailed Q&A sessions and personalized guidance, ensuring effective knowledge transfer.

• Created detailed Training Manuals following the rules and standards set by the regulatory authorities, ensuring all content was clear and easy to follow.
• Prepared Technical Documents for various software and mechanical systems, breaking down complex ideas into simple, user-friendly instructions.
• Conducted Training Sessions based on the manuals, guiding users through different systems and tools used in the organization.
• Worked closely with experts to make sure all information in the manuals was accurate and relevant to both users and the organization.
• Regularly reviewed and updated Training Materials to keep them current with any changes or improvements in the systems.
• Provided support and answered questions during training sessions, making sure everyone understood the material and was comfortable with the systems.