Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Sameer Vasudeo

Sameer Vasudeo

Automation Rollout Champion
Pune

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 23 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

22
22
years of professional experience
11
11
years of post-secondary education
6
6
Certificates

Work History

Program Manager

Wipro LTD
Pune
12.2003 - Current
  • Automation evangelist responsible for analyzing the business & IT processes, understanding the technology landscape of existing delivery accounts, and identifying automation opportunities through existing levers.
  • Manage internal & external business stakeholders for automation and showcase automation benefits to the customer to generate additional revenue and win new deals.
  • Met with project stakeholders regularly to assess progress and make adjustments.
  • Responsible for end-to-end implementation of Home Grown RPA & Non-RPA products and 3rd party RPA products in order to eliminate manual efforts
  • .Collaboration with the Engineering Team to customize and deploy assets
  • Collaboration with Service Line COE Teams to design solutions for identified opportunities
  • Present solutions as per the requirements to the team and customers
  • Conduct workshop, PowerUser Training and demo of the Assets available
  • Meet the FTE reduction target set for the assigned accounts.
  • Help to articulate the Automation Capabilities and implementation journey to customers.
  • Support RFP and customer visits where needed

Customer Relations Officer

Epicenter Technology Pvt. LTD
Mumbai
03.2003 - 09.2003
  • Collection of Credit Card Payments of past due accounts of the customers.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests
  • Managed customer relations on an ongoing basis to maximise customer retention.
  • Created training guides and in-person training courses to improve customer user experience

System Administrator

PACE IT
Mumbai
12.2001 - 01.2003
  • Established network specifications and analysed workflow, access, information and security requirements.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Maintenance and repair of Desktop & Laptop
  • Managed onboarding and offboarding of employees.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Education

Bachelor of Engineering - Electronics And Telecommunications

Indira Gandhi College of Engineering, Navi Mumbai
07.1997 - 05.2001

Higher Secondary Certificate - Science Education

Kirti M Doongursee College, Mumbai
06.1995 - 04.1997

Secondary School Certificate -

Victoria High School, Mumbai
06.1990 - 04.1995

Skills

Team leadership and direction

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Accomplishments

  • The People Manager Award for FY 22-23 for successfully implementing Work from Office (Hybrid) with minimal attrition rate
  • The Iron Man Award for FY 20 - 21 for enabling multiple RPA & Non RPA Tools across delivery teams to save human effort, improve operational excellence, and compliance efficiency, enhance service improvements & add to revenue growth by effort reduction. Implementation across 8 BU (Close to 110 accounts)
  • The Alpha Squad award for FY 18 – 19 for outstanding contribution and best project

Six Sigma Projects (Green Belt):

  • Reduction of Cancel SR in NAS (Celerra)-2008
  • Reduction of Chat Abandon rate (CLARiiON) – 2010

SIP (Systematic Improvement Plan):

  • Reduction of Dial Home AHT in CLARiiON – 2009

LEAN

  • Reduction in Dispatch SR in CAS (Centera) - 2007
  • AHT improvement reducing 3 Headcount and achieving 100% CSAT. Also saving close to 256K USD - 2011


Certification

Wipro Project Management Certification Program

Timeline

Wipro Leadership Certification Program

03-2012

Wipro Project Management Certification Program

06-2011

Lean Practitioner

11-2010

Wipro PM Foundation

06-2010

ITIL V3 Certification

08-2009
Program Manager - Wipro LTD
12.2003 - Current

Sun Certified Administrator Course of Sun Solaris

07-2003
Customer Relations Officer - Epicenter Technology Pvt. LTD
03.2003 - 09.2003
System Administrator - PACE IT
12.2001 - 01.2003
Indira Gandhi College of Engineering - Bachelor of Engineering, Electronics And Telecommunications
07.1997 - 05.2001
Kirti M Doongursee College - Higher Secondary Certificate, Science Education
06.1995 - 04.1997
Victoria High School - Secondary School Certificate,
06.1990 - 04.1995

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Sameer VasudeoAutomation Rollout Champion