SAMEER KUMARJENA

• Managed and coordinated the development and execution of training programs for Fresher & experienced associate, ensuring alignment with business goals and skill development needs.

• Bench connect & Induction program conducted for Engineering service group & Central Team and Location wise

• Learning Tools Manual keep update, NAD, DEXT, Udemy, Coursera HMM Spark(Harvard Management) upload training materials in My tube ,Do select assessment platform

• Circulate training programs Email marketing, effectiveness of training & Feedback

• Training operation starting from scheduling, logistics, materials preparation, and stakeholder coordination

• Create Training invitation banner, Forecast for training schedule, Nomination for training data collection, Attendance.

• Planning for Project specific training & Internal training, Coordinate with SME for training content

• New Training onboarding, work with WFM Team and Program Manager & Project Manger

• Verify training content and assessment question upload in internal training Tool “NAD”, Recorded training video need to upload my tube learning portal.

• Checking availability of internal faculty for specific project if not available then External vendor, schedule meeting between faculty & SME, once everything finalizes then moved to SAP for vendor registration process & Payment.

• Track Training Parameters and gather feedback to continuously improve the integration experience

• Led the upskilling initiatives for associates, achieving 100% completion for key performance targets and enhancing employee productivity.

• Leadership Training, Fresher training & Future skill training targeting 100% completion.

• Oversaw the timely and accurate updating of associate profiles and skillsets in Rapid (AI based), ensuring 100% compliance with bi-annual updates.

• Conducted new joiner sessions service line, driving engagement and ensuring smooth onboarding for 600+ new employees.

• Monitored and analyzed training effectiveness, including audits and feedback, ensuring continuous process improvement and compliance with company standards.

• Coordinate with cross-functional teams to ensure seamless delivery of the intervention

• Company Overview: (DataMatics contractual)
• Coordinated business operations within the Oracle Partner Network, ensuring seamless communication between partners, account managers, and internal teams.
• Training & Managed partner support processes, resolving client conflicts and preventing loss of business sales by addressing issues promptly and efficiently.
• Utilized SFDC tools to track activities, forecast actions, and maintain accurate reporting for sales, delivery, and operations teams.
• Provided end-to-end support for payment processes, contract management, and compliance for Oracle partners, ensuring timely follow-ups and resolution of financial queries.
• Analyzed program data and generated reports to identify trends, issues, and opportunities for process improvement, driving operational excellence.
• Ensured adherence to service level agreements(SLAs) while maintaining high standards of customer service and operational efficiency.
• (DataMatics contractual)

• Verified and processed transaction details, ensuring accuracy and compliance with client specifications, including SKU codes, pricing, and documentation.
• Managed critical case resolution by investigating issues and retrieving relevant tickets from client customized data tools to ensure smooth operations.
• Handled global reseller partner queries and provided real-time solutions, maintaining high customer satisfaction levels.
• Generated and audited contract-related documents, including Memorandum of Understanding (MOU) and rebate approval sheets, ensuring accuracy and compliance.
• Coordinated with internal teams to verify contract authenticity, such as seals, signatures, and contract dates, for reseller and end-user customers.
• Delivered ad-hoc reports and presentations as required by clients, ensuring timely and accurate information sharing for decision-making.

• Project from IRCTC - connect with various domestic and international hotel and given training regarding hotel booking channel partner Make my Trip, Agoda, Expedia etc.