Samiksha Sonni Jahagirdar
Aurangabad
Summary
I am Samiksha, a network engineer from Pune. I have 2.5+ years of professional experience in troubleshooting and resolving complex networking issues, handling escalation calls.
While troubleshooting the issues, I worked on Cisco, Alcatel-Lucent, Juniper, and Huawei switches for L3 VPN, L2 VPN, and ILL circuits.Verify the end-to-end routing of the public pool that was advertising over the internet. Troubleshoot ILL issues.
Worked with international NNI, last-mile partners, and vendors in order to seek resolution in this team; developed extensive skills in interacting with customers and providing great service to assist them.
My Current profile at TCL allows me to work
on multiple vendors such as CISCO, Juniper,
Alcatel technologies.
I also have knowledge and hands on experience on SD-W AN and basic firewall knowledge as well.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service executive(International SOC)
Tata Communications Ltd.
Pune
03.2023 - Current
- Troubleshooting and resolving minor issues like flapping, high latency, packet drops, application slowness, and other brown-out scenarios within TAT.
- Troubleshooting and resolving minor internet issues, such as reachability, latency, packet drops while reaching the destination, and website accessibility issues.
- Working as a dedicated SPOC for assigned customers.
- Working on Cisco, Alcatel-Lucent, Juniper, and Huawei switches for L3 VPN, L2 VPN, and ILL circuits.
- Troubleshooting by remotely logging into the edge routers and analyzing the PE-CE, access ring, backbone logs, and underlying routing for customers.
- Verify end-to-end routing of the public pool advertised over the internet, and troubleshoot ILL issues.
- Working with the international NNI and last-mile partners to seek a resolution in this team.
- Responsible for managing customer-end routers' hardware and configuration for managed customers.
- Hands-on experience in configuring Cisco, Juniper, and Versa SD-WAN routers.
- Responsible for making minor changes in the network, such as traffic shifting, policy changes, and IP SLA changes.
- Understanding, analyzing, and implementing change requests raised by customers with SD-WAN deployment.
- Hands-on experience with Versa SD-WAN technology.
- To provide a reason for the outage of the link-flapped issue.
Associate engineer (SOC)
Tata Communications Ltd.
Pune
01.2022 - 03.2023
- I worked as an L1 network engineer in the Service Assurance team.
- My role in the assurance team was to troubleshoot client incidents and provide preventive measures at the initial level.
- Performing basic traffic shifting and failover (BCP).
- Taking follow-up for planned maintenance activity.
- Experienced in resolving SD-WAN-related issues to enhance service reliability and performance.
- Conducted remote logins to edge routers for analyzing PE-CE, access ring, and backbone logs.
- Diagnosed underlying routing issues impacting customer connectivity and performance.
- Worked on Firewall, UTM, Fortigate, as well as proxy network (Zscaler).
Network Engineer Trainee
Tata communications ltd.
- Provided technical support for users experiencing networking-related issues.
- Investigated firewall rulesets to ensure optimal performance of applications across different segments of the company's WAN.
- Maintained inventory records of installed equipment including serial numbers.
- Provided technical support to clients in a timely manner.
- Coordinated with vendors regarding service level agreements.
- Tracked network devices for performance and load threshold metering.
Education
B.Tech - Electronics And Telecommunications.
MIT
Aurangabad01-2022
HSC -
Bhaskaracharya Jr. College
01-2018
SSC -
Bhaskaracharya English School
01-2016
Skills
- Network troubleshooting
- SD-WAN configuration
- Incident management
- Firewall management
- Customer relationship management
- Technical support
- Service assurance
- Teamwork
- Positive Language Use
- Escalation control
Accomplishments
- Received Extra miles from manager for accountability and ownerships.
Languages
Marathi
First Language
English
Elementary (A2)
A2
Dutch
Beginner
A1
Certification
- CCNA (R&S): CSCO14421815
- NSE 1 , NSE 2 , NSE 3
- Z - scalar : 5j7ni33gf3wr
Timeline
Customer Service executive(International SOC)
Tata Communications Ltd.
03.2023 - Current
Associate engineer (SOC)
Tata Communications Ltd.
01.2022 - 03.2023
Network Engineer Trainee
Tata communications ltd.
B.Tech - Electronics And Telecommunications.
MIT
HSC -
Bhaskaracharya Jr. College
SSC -
Bhaskaracharya English School
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